Overview
Administrative Manager Jobs in Dhahran, Eastern, Saudi Arabia at U.S. Renal Care Saudi Arabia
Title: Administrative Manager
Company: U.S. Renal Care Saudi Arabia
Location: Dhahran, Eastern, Saudi Arabia
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.
• Greet and welcome patients as they arrive at the clinic in a friendly and professional manner.
• Manage phone inquiries professionally and courteously, effectively address questions, and provide pertinent
information to patients and other relevant individuals. Maintain strict confidentiality regarding all physicians,
staff, and patient's information.
• Schedule patient appointments and manage the appointment calendar, ensuring optimal utilization of resources.
• Confirm patient appointments and follow up on reminders, cancellations, and rescheduling as necessary.
• Maintain an organized and clean reception area, ensuring it's inviting for patients and their families.
• Address patient inquiries and concerns with empathy and efficiency and escalate issues to the appropriate staff
when necessary.
• Assist in managing daily operations, including coordinating schedules and meetings for the clinical staff.
• Maintain and update patient records and documentation in adherence to privacy regulations and clinic policies.
• Prepare and distribute internal communication and reports as needed.
• Collaborate with the Revenue Cycle Management Department to enhance communication and improve
operational workflow for insurance patients within the clinic.
• Verify patient insurance eligibility and coverage before appointments, ensuring all necessary authorizations are
obtained.
• Collect patient co-payments and outstanding balances at the time of service, handling transactions accurately and
securely.
• Participate in patient experience initiatives by collecting feedback and suggesting improvements.
• Ensure that all communications with patients, both verbal and written, reflect the clinic's commitment to quality
care and service excellence.
• Ensure adherence to all relevant health and safety regulations and standards within the clinic.
• Assist in maintaining compliance with HIPAA regulations, safeguarding patient confidentiality and data security.
• Mentor and guide new staff or interns in administrative tasks, patient interaction, and office procedures as
required.
JOB DESCRIPTION -TEMPLATE
Job Title: Administrative Manager Job Code: 34
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• Maintain a clean, safe, and well-organized work environment.
• Ensure appropriate safety measures, including personal protective equipment, as necessary.
• Participate in staff meetings as required. Attend in-service and continuing education offerings in compliance with
company policy and procedure.
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and
procedures.
• Perform other duties or tasks as assigned.
QUALIFICATIONS REQUIREMENTS:
Education Requirements:
Bachelor’s Degree.
Experience Requirements:
No experience is required with a Bachelor’s Degree.
Other Requirements:
Certified Project Management Professional (PMP) is an advantage.
