Overview
Agent Support Specialist Jobs in United States at Dexian
Title: Agent Support Specialist
Company: Dexian
Location: United States
Job Summary
Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance. Collaborates with internal teams—including Service, Onboarding, Sales Consultants, Licensing, and Commissions—to ensure timely and accurate updates across all systems of record. Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication.
Principal Duties & Responsibilities
80% – Production / Customer Service:
Review and process agent change requests, ensuring all required documentation is received. Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes.
15% – Relationship Management:
Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes.
5% – Process Improvement:
Participate in special projects and contribute to ongoing process improvement initiatives.
Job Specifications
Education: High school diploma or equivalent required. CSM, Salesforce, Word/Excel preferred
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
