Overview
AMS Case Manager Jobs in United States at CivTeam
Title: AMS Case Manager
Company: CivTeam
Location: United States
Job Summary
The AMS Case Manager is responsible for ensuring the timely completion, quality, and compliance of specialty examination visits ordered under government contracts. This fully remote role serves as a central coordination point between applicants, provider offices, internal CIV teams, and government contract stakeholders, ensuring all services meet contractual and regulatory standards.
Key Duties and Responsibilities
- Establish, manage, and maintain national provider relationships and contracts to support AMS specialty exam services in a remote environment.
- Coordinate and assist applicants virtually with the scheduling and completion of required specialty examination visits.
- Conduct detailed medical records reviews to ensure accuracy, completeness, and compliance with government contract requirements.
- Serve as a primary liaison between the CIV Team, applicants, provider offices, and government contract officials through phone, email, and internal systems.
- Manage and resolve escalations from provider offices related to AMS visits, ensuring timely and professional resolution.
- Answer incoming phone calls for the CIV Team – Remedials call group, providing accurate guidance and customer support while working remotely.
- Maintain thorough documentation, case notes, and data entry within case management and tracking systems.
- Effectively manage shifting priorities and deadlines in a fast‑paced, compliance‑driven remote work environment.
- Perform other related duties as assigned to support operational and contractual objectives.
Required Skills and Competencies
- Strong proficiency with computer applications, including Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.
- Excellent written and verbal communication skills with the ability to engage professionally in a virtual setting.
- Demonstrated ability to work independently, manage time effectively, and remain productive in a remote environment.
- High degree of attention to detail and accuracy, particularly when handling sensitive medical and applicant information.
- Proven data entry experience and comfort working in case management, CRM, or workflow systems.
- Strong organizational, problem‑solving, and follow‑up skills.
Education and Experience
- College degree required, or an equivalent combination of education and relevant professional experience.
- Minimum of two (2) years of related experience in healthcare administration, case management, medical records review, government contracting, or a similar field.
Remote Work Requirements
- Ability to work full‑time from a remote/home office environment.
- Reliable high‑speed internet connection and a secure, private workspace suitable for handling confidential information.
- Ability to communicate effectively via phone, email, and virtual collaboration tools throughout the workday.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Ability to participate in frequent phone and video communications.
- Ability to work 8:30-5pm et Monday-Friday.
