Overview
APS4 Admin Officer/Help Desk Jobs in Sydney, New South Wales, Australia at Hays
Title: APS4 Admin Officer/Help Desk
Company: Hays
Location: Sydney, New South Wales, Australia
APS4 | ASAP Start |Short Term Contract | Federal Government | Australian Citizen
Your new company
You’ll be joining a well-established Australian Government agency that has been supporting national health programs since 2008. The organisation plays an important role in running and supporting systems used across Australia and values collaboration, practical support, and good customer service.
Your new role
This is a new APS4 position created to support the National Hand Hygiene Initiative Help Desk and assist with other project and administrative work across the team.
In this role, you’ll:
- Support the Help Desk, responding to customer questions and tickets
- Assist users with:
- Login and password resets
- Account access and system navigation
- Work with the Learning Management System (LMS) used for training and audits
- Help manage and track customer enquiries through a ticketing system
- Provide general administrative and project support to the team
- Assist staff with ad‑hoc duties as needed
This is a short-term contract, ideal for someone who wants to learn the system, gain APS experience, or step into a government help desk role.
What you'll need to succeed
- Experience in a help desk, customer support, or learning management system role
- Strong communication skills and a friendly, helpful approach
- Confidence responding to customer enquiries via email or phone
- Good attention to detail and ability to follow processes
- Ability to work well in a small team environment
- Previous government experience is helpful but not essential.
- You must be an Australian Citizen.
What you'll get in return
- A chance to work on a national program with real impact
- Supportive and experienced team environment
- Hands-on experience with government systems and processes
- Interviews will take place from Tuesday 21st.
- Full time in the office for now.
- Contract until 30th June.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Niamh Kelly via [email protected]
