Overview
Assistant Director (Learning Systems) Jobs in Singapore, Singapore at Ministry of Defence of Singapore
Title: Assistant Director (Learning Systems)
Company: Ministry of Defence of Singapore
Location: Singapore, Singapore
What The Role Is
You will be responsible for the day-to-day operations of the Singapore Armed Forces (SAF) Learning Management System. Your role includes monitoring system performance, collating end-user feedback and ensuring system readiness and end-user satisfaction while establishing policies to govern system development, deployment and utilisation.
What You Will Be Working On
- Oversee daily operations of the SAF Learning Management System to ensure reliability, availability and optimal performance across all operational environments
- Establish comprehensive policies to govern learning management system development, deployment and utilisation in alignment with organisational requirements
- Monitor system performance metrics and collate end-user feedback to ensure optimal system operations, system readiness and end-user satisfaction levels
- Supervise and manage support staff including Information Warfare Formation personnel to ensure quality of user interactions and service delivery standards
- Manage Learning Device Lifecycle from procurement through deployment to retirement, ensuring optimal resource utilisation and performance throughout the device lifespan
- Develop and implement operational procedures and standards to maintain consistent system performance and user experience
- Coordinate system updates, maintenance schedules and deployment activities to minimise operational disruption while maximising system effectiveness
Challenge(s)
- Understanding MINDEF/SAF's core intent and policies to effectively integrate ever-changing technologies and pedagogies into SAF's learning and training ecosystem
- Working closely with internal and external stakeholders to seek out and forge strategic partnerships that advance SAF's enterprise learning systems capabilities
- Constantly keeping abreast of industry standards and best practices to provide effective leadership and advisory support to MINDEF/SAF
- Understanding and abiding by IT Security, Zoning and Corporate IT Architectural security requirements and policies as specified by MINDEF/SAF while maintaining operational efficiency
What We Are Looking For
- Education in Information Technology, Computer Science, Education Technology or a related field
- At least 6 years of working experience in system operations, learning platforms (Learning Management Systems) and cloud services
- Experience in managing stakeholders and cross-functional teams with demonstrated ability to coordinate across different organisational units
- Strong understanding of learning management systems architecture, functionality and operational best practices
- Knowledge of cloud services and modern technology platforms with ability to adapt to evolving technological landscapes
- Experience in staff supervision and team management with ability to ensure quality service delivery and user interactions
- Understanding of IT security frameworks, zoning policies and corporate architectural requirements in government or military environments is advantageous
- Knowledge of device lifecycle management processes and best practices for technology asset management
- Excellent analytical skills with ability to monitor system performance and translate technical metrics into actionable operational insights
- Strong communication and partnership development skills with ability to engage effectively with both technical and non-technical stakeholders
Only shortlisted candidates will be notified.
