Overview
Assistant Registrar for Academic Records (Student Services Program Coordinator II) #2660 Jobs in Charleston County, SC at State of South Carolina
Title: Assistant Registrar for Academic Records (Student Services Program Coordinator II) #2660
Company: State of South Carolina
Location: Charleston County, SC
Job Responsibilities
Trident Technical College seeks a detail-oriented, service-driven professional to support and oversee key academic records operations within the Registrar’s Office. The Assistant Registrar ensures accurate, timely, and compliant processing of student records while promoting efficient, student-centered service.
Key Responsibilities Include
- Oversee enrollment verification, degree verification, and transcript processing, ensuring efficient workflows, accurate data, and high-quality customer service. Maintain accurate information across systems, including Parchment and the National Student Clearinghouse, as well as related website content.
- Manage student records functions such as name changes, SSN corrections, release of information requests, and other official record updates. Ensure accuracy and consistency within Etrieve, institutional systems, and public-facing resources. Serve as the Registrar’s Office point of contact for subpoenas, FOIA, and other records-related requests.
- Administer academic processes, including Academic Forgiveness (Academic Fresh Start) and academic standing. Coordinate with instructional leadership on exceptions and approvals and manage large-scale record reviews and student notifications each semester.
- Support military-affiliated students by recording official grades in U.S. government portals, creating and maintaining Educational Training Plans (ETPs), and managing academic information related to programs, catalogs, and degree audits. Collaborate with Finance, Workforce Training, and military representatives across service branches.
- Provide technical and systems support for the Registrar’s Office, including software updates and testing, website updates, data audits, error correction, and merging duplicate student records within the Student Information System.
- Assist with additional Registrar’s Office functions as needed, including registration, grades, graduation, programs of study, advanced standing, and records retention and destruction in compliance with South Carolina regulations.
- Train and support staff on processes, systems, and policy updates; participate in professional development and institutional committees. Advise students and staff on Registrar-related matters and model best practices in customer service. Perform other duties as assigned.
Minimum And Additional Requirements
This position requires a bachelor’s degree and student services experience.
Preferred Qualifications
Ideal candidate will have two (2) or more years of experience in higher education. Must have strong knowledge of academic policies, student records management, enrollment processes, and compliance requirements, along with familiarity with systems like Colleague and Etrieve. Must have skills in data management, attention to detail, communication, customer service, and problem-solving, often using tools such as Microsoft Excel. The role requires the ability to interpret and apply complex policies, maintain confidentiality, manage high-pressure workloads, and collaborate effectively across departments. Successful candidates are also organized, adaptable, and often bring prior higher education experience.
