Overview
Associate Deputy Minister, ServiceOntario Jobs in Toronto, Ontario, Canada at Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Title: Associate Deputy Minister, ServiceOntario
Company: Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Location: Toronto, Ontario, Canada
Apply By: Tuesday, April 28, 2026 11:59 pm EDT
About ServiceOntario
ServiceOntario is the front door to government for the people and businesses of Ontario, delivering essential services at important moments in everyday life. With a focus on making access to government services simple, convenient, and trustworthy, ServiceOntario operates across in person, online, and phone channels, working in close partnership with ministries and the broader Ontario Public Service. Guided by a strong commitment to customer centred design, innovation, and inclusive service delivery, ServiceOntario plays a critical role in improving experiences for the public, supporting economic growth, and enabling effective, sustainable government services across the province.
A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario.
We foster a diverse and inclusive workplace where employees have the resources and opportunities they need to be fulfilled and inspired to move Ontario forward.
About the job
The Associate Deputy Minister, ServiceOntario provides strategic executive leadership and oversight for ServiceOntario, ensuring the integrated, streamlined, customer-focused, and cost-efficient delivery of provincial services aligned with government priorities. Guided by the 2025–28 ServiceOntario Delivery Plan, the role advances key objectives focused on improving customer experience, enabling economic growth, and strengthening sustainable, scalable service delivery models. The position plays a central leadership role in advancing major modernization initiatives, including the One Contact Centre rollout, vital events modernization, AI-enabled fraud prevention, and the evolution of alternative service delivery models across the province.
What you bring to the team
Strategic Executive People Leadership
- You are a senior executive leader with experience leading large, multidisciplinary teams within complex public sector environments, who demonstrates experience building a strong culture, engagement and accountability.
- Lead teams through the transformation of business lines, setting clear direction, empowering leaders, and embedding a culture of continuous improvement across the organization.
- Provide inclusive, values-driven leadership for an organization of approximately 2,800 employees, strengthening culture, engagement, talent development, and workforce capacity to support current and future service delivery needs.
- Lead people through sustained, complex change, supporting teams through multiple concurrent transformation initiatives while maintaining morale, service excellence, fiscal discipline, and public trust.
Enterprise Service Delivery and Stakeholder Relationship Management
- Advance enterprise service delivery initiatives in collaboration with more than 75 ministry partners across government.
- Oversee automation, expanded online access, and alternative delivery models to improve access, efficiency, and outcome.
- Champion and enable the delivery of scalable, digital-first, and customer-focused service models, aligning people, capabilities, and ways of working to achieve sustainable, enterprise-wide impact.
Governance, Accountability and Risk Management
- Ensure strong governance, accountability, performance oversight, and enterprise risk management aligned with government priorities.
- Provide strategic planning, high-level briefings, and advice within a complex public-sector and political environment.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
Our comprehensive compensation and benefits package includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- 100% employer-paid group health, dental, life and disability benefits
- a $750-per-year health and wellness spending account
- 25 days' vacation, increased after 15 years
- parental leave top-up benefits including for adoptive parents
- an Employee and Family Assistance Program, which provides confidential counseling services
Note:
- The OPS uses multiple methods to assess candidates for executive positions; these may include resume screening, interviews, assignments, psychometric assessments, simulations and reference checks.
