Overview
Chief Specialist-Bus Operation Excellence Jobs in Dubai, United Arab Emirates at Roads and Transport Authority
Title: Chief Specialist-Bus Operation Excellence
Company: Roads and Transport Authority
Location: Dubai, United Arab Emirates
Job Purpose:
Lead strategic risk management, operational governance, sustainability oversight, data-driven
analysis, and compliance monitoring to strengthen public bus operations, enhance service excellence,
and ensure alignment with institutional standards, safety frameworks, and approved departmental
strategies.
Roles & Accountabilities:
Strategy
• Monitor ERM performance, analyze results, and update the departmental risk plan to meet
risk index targets and adapt to operational or environmental changes.
• Develop and implement advanced risk management methodologies using market research
and international best practices.
• Review existing strategies, revise them as needed, and develop new strategies through
benchmarking and case studies.
• Leverage digitization and artificial intelligence concepts to support and advance the public
bus operations strategy.
• Ensure all departmental activities comply with operational laws, regulations, and approved
institutional standards.
• Apply green economy governance by monitoring environmental sustainability initiatives and
ensuring alignment with green economy strategies and RTA standards.
Operations
• Coordinate internal and external audits, oversee audit report preparation, and ensure
corrective actions are implemented.
• Ensure implementation of the safety and environmental management system (RSEMS) and
verify compliance with safety and sustainability goals.
• Conduct electronic audits (e-audit) based on asset management and ISO standards to drive
compliance and operational efficiency.
• Follow up on recommendations issued by the Public Transport Safety Committee and public
health authorities to strengthen safety and preventive measures.
• Monitor and manage large databases to conduct data analysis and generate strategic insights
for improving operational decisions.
• Periodically analyze bus service delivery processes and develop procedures to improve
efficiency and performance with Customer Happiness and central departments.
• Follow up on corrective actions, improvement initiatives, and efficiency enhancements across
bus service operations.
• Ensure continuous compliance with international standards and service excellence guidelines
in bus operations.
• Conduct routine field visits to buses and facilities to ensure compliance with approved service
quality standards.
Product / Process Improvement
• Measure the efficiency and effectiveness of bus service operations and submit periodic
performance reports to support strategic decision-making.
• Review training needs for station employees and implement awareness and development
workshops on bus service excellence standards.
• Follow up on SLA compliance and ensure timely closure of bus user complaints in
coordination with concerned departments.
• Propose creative solutions, new policies, and strengthened procedures to enhance
operational excellence.
Physical Working Conditions
• Conduct occasional on-site field visits to buses, facilities, and operational areas as part of
compliance and service quality verification.
Education:
Bachelor’s degree / Master’s degree in Transportation Engineering, Industrial Engineering, Risk
Management.
Experience:
9+ years in case of Master's degree (11+ years in case of Bachelor’s degree).
Required Nationality: UAE National Only.
