Overview
Chief Specialist-Bus Stations Jobs in Dubai, United Arab Emirates at Roads and Transport Authority
Title: Chief Specialist-Bus Stations
Company: Roads and Transport Authority
Location: Dubai, United Arab Emirates
Job Purpose:
Drive integrated bus station performance by governing readiness, safety, reliability and customer
experience across the network. Align resources, procedures and risks with RTA policies, coordinating
teams, assets and partners, and using operational data and field insight to resolve issues and
implement improvements.
Roles & Accountabilities:
Strategy
• Advise on strategic planning for station performance enhancement and Excellence File
preparation, integrating customer feedback, audits and benchmarking into initiatives and
projects.
Operations
• Review station operations and readiness against RTA policies, safety standards and strategic
objectives, recommending actions to strengthen compliance, security and service quality.
• Review contingency, crowd and crisis-management plans for bus stations, identifying
operational risks and recommending mitigation measures and manual updates with
concerned departments.
• Review annual operational and improvement plans and related budgets, providing input on
preparation, follow-up and KPI targets for station readiness, safety, customer experience and
cost efficiency.
• Monitor management of bus stations, facilities, staff and customer-information services
through reports and visits, highlighting gaps in security, safety, asset utilization and service
delivery to responsible managers.
• Review arrival and departure performance, schedule adherence and trip deviations with
Control Centers, recommending timetable or resource adjustments and summarizing trends
in periodic reports.
• Assess fare-inspection results and evasion patterns, recommending actions to enhance
devices, procedures and staff deployment for fare compliance.
• Examine Lost and Found statistics and processes via the E-Transport system, recommending
improvements and coordinating with concerned authorities on recurring issues.
• Inspect tenant compliance and commercial-asset reports for shops and investment spaces,
recommending corrective actions on safety, security, cleanliness and contractual adherence.
• Review infrastructure development proposals and progress for bus stations, providing input
on phasing, operational impact and readiness with relevant internal stakeholders.
• Assess preventive and corrective maintenance performance and facilities-service reports
(cleaning, pest control, waste, landscaping), escalating repeated deficiencies to Facilities and
the Section Manager.
• Review implementation status of e-ticketing and related smart solutions, consolidating
operational issues, readiness gaps and user feedback and recommending enhancements.
• Examine training, qualification and performance data for station employees, recommending
targeted development, coaching, engagement and motivation initiatives to supervisors.
Product / Process Improvement
• Analyze KPIs, customer feedback and operational reports on station readiness, crowd control,
safety and service quality, recommending improvement initiatives and monitoring their
implementation progress.
• Review audit observations, incident investigations and recurring issues, tracking closure of
corrective actions and recommending systemic preventive improvements to processes and
controls.
• Review station guideline manuals, operational procedures and service notices with the
Section Manager, recommending updates, simplifications and alignment with RTA policies
and awareness programs.
Physical Working Conditions
• Conduct targeted site visits to stations to validate reports, observe operations, discuss
improvements with supervisors and perform related duties assigned by the direct manager.
Education:
Bachelor’s Degree in Civil Engineering, Transportation Engineering, Business Administration or Operations Management, Master’s Degree in Transport Management or Business Administration.
Experience:
9+ years in case of Master's degree (11+ years in case of Bachelor’s degree).
Required Nationality: UAE National Only.
