Overview
Client Relationship Manager Jobs in Riyadh, Saudi Arabia at The Chartered Institute for Securities & Investment (The CISI)
Title: Client Relationship Manager
Company: The Chartered Institute for Securities & Investment (The CISI)
Location: Riyadh, Saudi Arabia
About Us: The Chartered Institute for Securities & Investment (CISI) is the leading professional body for securities, investment, wealth, and financial planning professionals. As a not-for-profit organisation, we represent 52,000 members globally. Due to the importance of our strategic partnership with the Financial Academy we are creating a full-time presence in Riyadh. Join us and be part of a team that is making a significant impact with professionalism globally.
Role Overview: Are you a commercially astute and self-driven professional with a passion for building and maintaining relationships? We are looking for a Client Relationship Manager to join our vibrant CISI MENA team, based in Riyadh, Saudi Arabia. In this role, you will be responsible for working closely with our key Partner The Financial Academy, supporting operational requirements, increasing membership, enhancing member engagement, and strengthening relationships with key stakeholders, including regulators and government bodies. You will also be expected to meet budget forecasts, drive the uptake of CISI qualifications, and create and identify opportunities for growth. The role will involve market travel.
Key Responsibilities:
- Support end-to-end operational experiences for candidates sitting examinations through the Financial Academy, acting as a liaison between our delivery partners and the CISI operations team.
- Increase the number of members of the institute through strategic outreach and engagement.
- Maintain and strengthen relationships with key stakeholders, including regulators and government bodies.
- Enhance member engagement by developing and implementing innovative strategies and initiatives.
- Provide exceptional service and support to our partners and members, ensuring all aspects of the customer experience are seamless.
- Collaborate with internal teams to deliver high-quality events, programmes, and services.
- Represent the CISI at sector events, conferences, and meetings.
- Prepare and present reports on membership growth, engagement, and stakeholder relationships.
- Meet budget forecasts and drive the uptake of CISI qualifications.
- Create and identify opportunities for growth and development.
- Regular engagements at events with members and stakeholders.
Personal Attributes:
- Excellent communication and interpersonal skills.
- Strong organisational skills and resilience..
- Attention to detail and problem-solving skills.
- A pro-active and positive attitude.
- Commercially astute and self-driven to succeed.
- Ability to work independently and as part of a high-performing team.
- Arabic language essential.
- Previous experience in a Financial Services/Professional Body/Education environment.
Commitment to Integrity and Ethical Conduct:
- Uphold the highest standards of integrity and ethical conduct in all interactions.
- Ensure compliance with CISI's code of ethics and professional standards.
- Promote a culture of transparency, honesty, and accountability.
