Overview
Complaints Investigator; housing Jobs in Slough, UK at Reed
Position: Complaints Investigator (housing)
Complaints Investigator – Housing (Local Authority) Wembley (Hybrid – 3 Days Office-Based) Contract – Immediate Start £23.81 PAYE / £31.35 Umbrella per hour We are seeking an experienced Complaints Investigator to support a London local authority in Wembley with clearing a backlog of Stage 1 complaints within the Housing Needs service. This is a fast-paced and rewarding role focused on delivering high-quality, customer-centred responses across areas including housing needs, homelessness, and temporary accommodation .
Key Responsibilities Investigate and respond to Stage 1 housing complaints in line with statutory and corporate procedures Work closely with the Housing Needs team to gather evidence and draft clear, accurate written responses Ensure complaints are handled in a timely, fair, and customer-focused manner Analyse case information to identify service failings and recommend improvements Maintain accurate case records and adhere to compliance standards Skills & Experience Required Proven experience handling complaints within a local authority setting Strong knowledge of housing and homelessness services , including:
Housing Act 1996 – Part VII Homelessness Reduction Act 2018 Localism Act 2011 Experience dealing with homelessness or temporary accommodation cases Excellent written communication skills with the ability to produce clear and empathetic responses Strong investigative, analytical, and organisational skills A customer-focused approach with attention to detail Desirable Previous experience working with or for the Housing Ombudsman Experience handling high-volume complaint backlogs Working Arrangements Hybrid working : 3 days per week in the office (Wembley based) Monday is a mandatory on-site day Immediate start available
Title: Complaints Investigator; housing
Company: Reed
Location: Slough, UK
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