Overview
Consultant End User Support Jobs in Alexandria, Egypt at All for One Egypt
Title: Consultant End User Support
Company: All for One Egypt
Location: Alexandria, Egypt
Consultant Enduser Support
What makes your job exciting:
- First point of contact for operational inquiries
- Installation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)
- Troubleshooting, diagnosis and fault clearance for hardware and software problems
- Administration of user accounts and authorizations
- Support with updates of device drivers, firmware versions, etc.
- User management via IDM (Identity Management)
- Operational AP for network requests or problems at the Istanbul location
- Ordering and managing hardware for the Istanbul location
- Documenting support cases and their solutions
- Direct and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contribute
Your Talents:
- Experience in working with a ticket system or in support
- IT and ERP software knowledge
- Strong customer orientation and persuasiveness
- Good German and good English skills
What awaits you:
- Challenging and varying assignments with world market leaders and hidden champions
- Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
- Autonomy, flexibility in your daily work
- Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
- Secure role in a friendly, open-minded, and committed team
- Attractive salary package; social insurance and private medical insurance
- 40 hours per week following the Egyptian vacation system, weekend on Friday & Saturday
We look forward receiving your online application!
