Overview
Controller: Exports – Freight Forwarding Jobs in Boksburg, Gauteng, South Africa at DP World
Title: Controller: Exports – Freight Forwarding
Company: DP World
Location: Boksburg, Gauteng, South Africa
Job Function
To provide operational and administrative support for export shipments within the Road Freight Department by coordinating export movements, preparing and capturing customs documentation and entries, liaising with clients and service providers, and ensuring compliance with customs and transport regulations. The Export Controller is responsible for ensuring the accurate and timely processing of export consignments from booking through to final delivery
Key Performance Areas:
Export Operations
- Receive and process export instructions from clients.
- Ensure export shipments documentation are issued in line with customer requirements and agreed timelines.
- Assist in resolving operational issues and shipment delays. Customs Entry Processing
- Prepare, capture, and submit export customs entries accurately and timeously.
- Verify commercial invoices, packing lists, permits, certificates, and supporting documentation. Ensure correct tariff classifications, customs procedures, and valuation information are applied. Liaise with customs authorities and border agencies regarding export declarations and clearance requirements.
- Monitor customs releases and address any customs queries or stops.
- Maintain a thorough understanding of customs legislation, policies and export compliance requirements.
- Arrange and follow up on customs inspections.
Documentation Management
- Compile and review export documentation for completeness and accuracy.
- Export declarations
- Commercial invoices
- Packing lists
- SAD documentation
- Certificates of Origin (where applicable)
- Permits and regulatory documentation
- Ensure all documentation is filed and retained in accordance with company and regulatory requirements.
Client Service
- Provide professional and timely communication to clients regarding shipment status.
- Respond to customer queries and requests efficiently.
- Build and maintain effective working relationships with customers, transporters, clearing agents, and government authorities.
Compliance and Quality Assurance
- Ensure compliance with customs regulations, policies, company procedures and Policies, and service level agreements.
- Identify and escalate potential compliance risks.
- Maintain accurate shipment records and operational reports.
- Support internal and external audit requirements when necessary.
Financial Administration
- Verify supplier invoices against operational requirements.
- Assist with obtaining rates and preparing client quotations when required.
- Ensure jobs are accurately costed and completed within operational systems.
- Assist with invoice preparation and supporting documentation where required.
Overtime & Weekend support
- The nature of this role requires flexibility in working hours.
- Employees will be expected to work reasonable overtime when operational requirements demand it and participate in an alternating weekend on-call roster to provide support for after-hours and weekend operations.
- On-time processing of export shipments, internal and customer KPI’s
- Compliance with customs and regulatory requirements.
- 97% accuracy achieved with customs entries submitted.
- Reduction in customs queries, stops, voc’s and penalties.
- Customer satisfaction and service delivery standards.
- Timely completion of shipment documentation in line with internal and customer SLA’
Qualifications Required:
- Grade 12 (Matric)
- National Certificate: Customs Compliance & Freight Forwarding
Experience and Skills Required:
- Minimum 2-3 years’ experience in the Road freight and Customs clearing environment.
- Microsoft Office Suite (Excel, Word etc.
- Process Assist
- CargoWise
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
