Overview

Corporate Services Support Assistant Jobs in Hamilton, Scotland, United Kingdom at Police Investigations & Review Commissioner

Title: Corporate Services Support Assistant

Company: Police Investigations & Review Commissioner

Location: Hamilton, Scotland, United Kingdom

Hamilton

Job Summary

  • Candidates who have previously applied for this position will not be reconsidered and should not reapply.

The Police Investigations and Review Commissioner is currently seeking to recruit a CORPORATE SERVICES SUPPORT ASSISTANT to join her team who are based in Hamilton.

The PIRC was established in 2013 and is responsible for carrying out independent investigations into incidents involving the police and independently review the way the police handle complaints from the public.

Our aim is to secure public confidence in policing in Scotland by supporting continuous improvement and promoting positive change.

Working as part of Corporate Services team, the post holder will be responsible for supporting the smooth running of the PIRC office, through the delivery of high-quality administration, ICT and facilities work.

Equality Statement

The PIRC is an equal opportunities employer and is committed to promoting a diverse workforce, with an emphasis on the PIRC values of integrity, impartiality and respect. We, therefore, encourage and welcome applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who meets all of the selection criteria required for the post and considers themselves to be disabled.

Security Checks

The successful candidate must undergo Non-Police Personnel Vetting (NPPV) Level 3 and Baseline Personal Security Scotland (BPSS) prior to appointment. Please see here https://www.gov.uk/guidance/united-kingdom-security-vetting-applicant to ensure you are aware of the requirements prior to submitting an application. Applicants should be aware that they are required to have lived in the United Kingdom for at least 3 years to meet the first element of the vetting requirements.

Job Description

Specific Duties:

Customer Service & Front of House

  • Act as the first point of contact for internal and external customers and visitors to PIRC buildings, ensuring a professional and welcoming experience.
  • Handle customer enquiries efficiently and courteously, ensuring timely responses and escalation to the appropriate person where required.

Corporate Services & Facilities Support

  • Support the Corporate Services Team with facilities-related activities, including reporting maintenance issues and escorting contractors on site.
  • Provide cover for the Corporate Services Team as required to ensure continuity of service.
  • Maintain general office supplies, including stationery, printer toners, and kitchen supplies (tea, coffee, etc.).

IT & Office Systems Support

  • Provide first-line IT support for staff, including setting up equipment, workstations and basic troubleshooting.
  • Update and maintain corporate databases, ensuring accuracy, confidentiality and compliance with records management and data security policies.
  • Organise, file and securely store paperwork, documents and electronic information in line with organisational procedures.

Administration & Coordination

  • Organise appointments, meetings, travel, accommodation and events as required.
  • Set up meeting rooms for training sessions, Corporate Services meetings and events, including maintaining adequate supplies of refreshments.
  • Review and update Corporate Services procedures relevant to the role, ensuring they remain fit for purpose and up to date.

Equality, Diversity & Organisational Values

  • Promote diversity, equality and inclusion as an integral part of the organisation’s culture and ways of working.

General Duties

  • Undertake any other duties as directed by the Commissioner or line manager, in line with corporate objectives and the responsibilities of the post.

Specific Duties

Customer Service & Front of House

  • Act as the first point of contact for internal and external customers and visitors to PIRC buildings, ensuring a professional and welcoming experience.
  • Handle customer enquiries efficiently and courteously, ensuring timely responses and escalation to the appropriate person where required.

Corporate Services & Facilities Support

  • Support the Corporate Services Team with facilities-related activities, including reporting maintenance issues and escorting contractors on site.
  • Provide cover for the Corporate Services Team as required to ensure continuity of service.
  • Maintain general office supplies, including stationery, printer toners, and kitchen supplies (tea, coffee, etc.).

IT & Office Systems Support

  • Provide first-line IT support for staff, including setting up equipment, workstations and basic troubleshooting.
  • Update and maintain corporate databases, ensuring accuracy, confidentiality and compliance with records management and data security policies.
  • Organise, file and securely store paperwork, documents and electronic information in line with organisational procedures.

Administration & Coordination

  • Organise appointments, meetings, travel, accommodation and events as required.
  • Set up meeting rooms for training sessions, Corporate Services meetings and events, including maintaining adequate supplies of refreshments.
  • Review and update Corporate Services procedures relevant to the role, ensuring they remain fit for purpose and up to date.

Equality, Diversity & Organisational Values

  • Promote diversity, equality and inclusion as an integral part of the organisation’s culture and ways of working.

General Duties

  • Undertake any other duties as directed by the Commissioner or line manager, in line with corporate objectives and the responsibilities of the post.

Person specification

Success profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Experience

  • Minimum of 1 years’ experience working in an administrative role.
  • An understanding of IT systems, including Microsoft Office (Word, Excel, Outlook and

Powerpoint) and basic IT troubleshooting skills

  • An ability to produce reports using data from spreadsheets
  • An ability to handle confidential information with discretion and professionalism.

Behaviours

Communicating and Influencing – Level 1

Working together – Level 1

Managing a quality service – Level 1

Delivering at pace – Level 1

You can find out more about Success Profiles Behaviours here

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Alongside your salary of £27,164, Police Investigations and Review Commissioner contributes £7,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Hybrid working
  • Flexible working
  • 25 days of annual leave
  • 5 privilege days
  • 6 public holidays
  • Pension with generous employer contribution
  • Competitive pay for sickness, maternity & paternity leave
  • Access to Edenred My Lifestyle discount site
  • Access to Employee Assistance Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Apply online, you must provide a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Successful applicants will be invited for further assessment; this will consist of an interview and scenario-based presentation.

We will provide feedback on request to candidates who attend an interview/assessment.

The closing date for applications is midnight on Sunday 10th May 2026

Please continue to check your account on our recruitment portal as all applicants will have the status of the application updated on their account.

Please note we are unable to provide feedback on unsuccessful applications.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This Job Is Broadly Open To The Following Groups

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team

Further information

https://www.pirc.scot/

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