Overview
Customer Care Agent Jobs in Doha, Qatar at McDonald’s Qatar
Title: Customer Care Agent
Company: McDonald’s Qatar
Location: Doha, Qatar
Qualifications:
- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess solid Communication and Interpersonal Skills to interact clearly and respectfully with diverse customers and colleagues.
- Candidates should possess a focus on Customer Satisfaction, with the ability to manage feedback, support service recovery, and maintain brand standards.
- Basic computer literacy and familiarity with customer service systems or call center tools are beneficial.
- Previous experience in customer-facing roles, preferably in retail, hospitality, or quick-service restaurants, is an advantage.
- Ability to work in shifts, including weekends and holidays, and maintain professionalism in a fast-paced environment.
- Proficiency in English is required; Arabic language skills are an added advantage.
- must
- Must be currently residing in Qatar with a valid QID and transferable sponsorship (if applicable).
Core Responsibilities:
- Handle inbound customer calls professionally in both Arabic and English.
- Respond to customer inquiries, complaints, and feedback promptly and accurately.
- Record and track customer cases, ensuring proper follow-up and timely resolution.
- Coordinate with restaurants and relevant departments to resolve customer concerns.
- Maintain a high standard of customer service in line with McDonald's Qatar standards.
- Escalate complex or sensitive cases to the Customer Care Supervisor.
- Maintain accurate records and prepare basic call and case reports.
