Overview
Customer Care and Referral Coordinator Jobs in Harare, Harare, Zimbabwe at Pensé
Title: Customer Care and Referral Coordinator
Company: Pensé
Location: Harare, Harare, Zimbabwe
NOW HIRING CUSTOMER CARE OFFICER
Harare Branch
We are recruiting on behalf of our client for 1 (one) professional, articulate and customer focused individual to join their growing healthcare team as a Customer Care Officer based in Harare.
This is an exciting entry level opportunity for someone who is passionate about delivering exceptional customer service and enjoys building professional relationships within a dynamic healthcare environment.
KEY RESPONSIBILITIES
- Answer incoming telephone calls promptly, professionally and courteously.
- Respond to patient, clinician and stakeholder enquiries.
- Coordinate communication between patients, healthcare professionals and internal departments.
- Assist with the secure preparation and transmission of diagnostic reports and related documentation.
- Maintain accurate communication records and follow up on outstanding requests where necessary.
- Support referring doctors, hospitals and healthcare facilities through timely and professional communication.
- Assist with general customer service and administrative functions.
- Promote a positive patient and stakeholder experience through excellent communication and professionalism.
REQUIREMENTS
- Bachelor's Degree in any field, Diploma, Certificate or O/A-Levels. (any of the listed)
- Strong and Crisp Command of English.
- Previous experience in customer service, administration, healthcare or call centre operations is an advantage but not required.
- Excellent verbal and written communication skills.
- Crisp command of oral English.
- Strong computer literacy and confidence using email and digital communication platforms.
- Professional telephone etiquette and a pleasant speaking manner.
- Excellent organisational skills with strong attention to detail.
- Able to work calmly and efficiently in a fast paced environment while handling multiple enquiries.
Entry-level | Immediate Start Preferred
Application Details
Interested candidates must send their CV and Cover Letter via WhatsApp to +263 782 737 323 for quick processing no later than Wednesday, 15 July 2026 at 2359hrs.
Only shortlisted candidates will be contacted.
INTERVIEW DETAILS
Interviews for shortlisted candidates will be held on Thursday and Friday, 16 & 17 July 2026, between 1000hrs and 1700hrs. Applicants must be available within this window.
PLEASE NOTE
This role serves as an important communication link between the Company, its patients, referring healthcare professionals and partner institutions. Successful candidates should possess excellent interpersonal skills, professionalism, discretion and a genuine commitment to providing exceptional customer service.
