Overview
Customer Excellence Specialist Jobs in Riyadh, Saudi Arabia at Confidential Government
Title: Customer Excellence Specialist
Company: Confidential Government
Location: Riyadh, Saudi Arabia
C2 company, marking a pivotal step in the development of the Saudi airports sector. The company manages and operates airports, including domestic and international airports. The company aims to build an advanced network of airports that supports tourism and enhances services quality and operational efficiency to achieve the Saudi Vision 2030 by developing airports and enhancing the investment opportunities.
Key Responsibilities
- Apply customer experience (CX) concepts and best practices across initiatives
- Map and analyze customer journeys to identify improvement opportunities
- Track and measure CX metrics such as NPS, CSAT, and other performance indicators
- Analyze customer data to generate actionable insights
- Develop dashboards and reports to monitor CX performance and trends
- Support continuous improvement initiatives to enhance customer satisfaction
Requirements
- 2–4 years of relevant experience in Customer Experience, business analysis, or related roles
- Experience in tracking and analyzing CX metrics (NPS, CSAT, etc.)
Preferred Certifications
- CXPA (Customer Experience Professionals Association)
- CCXP (Certified Customer Experience Professional)
