Customer Service (Custom Clearance – English Speaker) Jobs in Kota Tangerang, Banten, Indonesia at SF Express Indonesia

Title: Customer Service (Custom Clearance – English Speaker)

Company: SF Express Indonesia

Location: Kota Tangerang, Banten, Indonesia

Customs Customer Service (English Speaker)

Job Responsibilities

Serve as the primary point of contact for Chinese-speaking clients, handling inquiries related to import customs clearance processes, shipment status, and documentation requirements
Coordinate and monitor end-to-end import clearance processes, including document preparation, customs submission, duty payment, and cargo release
Liaise with customs brokers, internal operations teams, and government authorities (Bea Cukai) to ensure smooth and timely clearance of import shipments
Review and verify import documents such as Bill of Lading, Commercial Invoice, Packing List, and other required customs documents for accuracy and completeness
Communicate proactively with clients regarding shipment updates, clearance status, delays, and issue resolution in English
Handle and resolve customer complaints, exceptions, and clearance issues in a timely and professional manner
Maintain accurate records of import transactions, clearance status, and customer interactions in the system
Coordinate with finance team for duty, tax payments, and invoicing to clients

Requiremenst

Open to all educational backgrounds; relevant experience is prioritized
Minimum 1–2 years of experience in customer service, customs clearance, or logistics operations
Proficient in English (written and spoken) is a must — to communicate with non-Chinese-speaking clients and counterparts
Familiar with import customs clearance processes and Bea Cukai regulations is an advantage
Understanding of import documents (B/L, Commercial Invoice, Packing List, PIB) is a plus
Proficient in Microsoft Office Suite (Excel, Word).
Detail-oriented, responsive, and able to work under pressure
Willing to work WFO in Tangerang City, Banten.

Govt Hired