Overview
Customer Service Representative Jobs in Glendale, USA at State of Arizona
Position: CUSTOMER SERVICE REPRESENTATIVE 2
Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ECD Port Operations. May screen and weigh or assist with weighing commercial vehicles. Provide face‑to‑face customer contact.
Examines vehicle registrations and other documents to determine authenticity. Issue permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign‑based commercial vehicle traffic entering and exiting the State. Overnight travel may be required. Background check is required.
Benefits
- Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program)
- Life insurance and long‑term disability insurance
- Optional employee benefits include short‑term disability insurance, deferred compensation plans, and supplemental life insurance
Retirement
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Knowledge
- Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
- Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
- Federal OSHA, State and County regulations and policies regarding safe work practices
- Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
- EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)
Skills
- Maintain working relationships with other agency divisions, the public, employees and contractors
- Strong math, critical thinking, research and complex analysis
- Problem solving and conflict resolution, interpersonal and employee relations
- Multi‑tasking and time management of multiple and sometimes competing priorities and deadlines
- Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations
Abilities
- Read, comprehend, and interpret detailed, complex written material
- Handle a variety of complex, sensitive and confidential materials simultaneously
- Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
- Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
- Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
- Handle face to face contact with irate individuals
Selective Preference
2 or more years administrative and/or operations support experience meeting the knowledge, skills, and abilities.
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Title: Customer Service Representative
Company: State of Arizona
Location: Glendale, USA
Category:
