Overview
Dispute Research Analyst Jobs in Indianapolis, IN at Tailored Management
Title: Dispute Research Analyst
Company: Tailored Management
Location: Indianapolis, IN
Job Title: Dispute Research Analyst
Location: Indianapolis, IN (Hybrid – Onsite 3 days per week)
Pay Rate: $35/hr / weekly pay!
Schedule: Monday–Friday, standard business hours (Hybrid schedule; onsite 3 days per week)
Benefits: Weekly pay, medical, dental, vision!
Workshop/ Training: There may be workshops or training that will require you to be on-site in addition to 3 days a week on-campus.
Job Overview
We are seeking a detail-oriented and analytical Dispute Research Analyst to join our team. In this role, you will investigate and resolve complex customer invoice disputes by researching pricing, contract, and billing data. You will collaborate with cross-functional teams, including Strategic Deal, Corporate Credit, Master Data, and Order Fulfillment, to identify root causes, recommend solutions, and ensure timely dispute resolution. This position requires strong analytical skills, SAP Contract-to-Cash experience, and the ability to interpret contract and pricing information while maintaining accurate reporting and documentation.
Key Responsibilities:
- Research and analyze pricing and contract data.
- Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
- Develop and understand contract components, including sales and service data.
- Investigate and provide recommendations to resolve invoicing issues.
- Maintain reporting and insights to ensure accurate root cause analysis.
- Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
Who You Are:
- Bachelor's degree in finance, accounting, or related area study
- Three years of analytical experience
- Substantial Contract to Cash experience in SAP
Preferred Qualifications:
- Basic understanding of contracts
- Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals
- Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams
- Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes
- Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer
- Comprehensive computer skills including advanced MS Excel & Google Suite
- Demonstrated sound judgment and decision-making.
