Emergency Dispatcher; Casual

Overview

Emergency Dispatcher; Casual Jobs in Petrolia, Canada at Avanti Software Inc.

Position: Emergency Dispatcher (Casual)
Location: Petrolia

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer call taking and dispatch, and after-hours communication services for Yellowhead County staff, partner municipalities, and contracted clients.

Position Responsibilities

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;

Gather relevant information to determine the type and severity of the call;

Dispatch appropriate firefighting resources based on call information;

Prioritize multiple calls to allocate available resources;

Dispatch additional resources as requested by incident commanders;

Maintain logs and incident reports using provided methods;

Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

Complete paperwork and documentation related to call center operations;

Ensure the call center is kept in a clean and orderly manner;

Perform administrative tasks as directed;

Peace Officer Dispatch

• Sign in/out of Peace Officers for contracted clients;
• Conduct regular safety checks on officers by radio;
• Take complaint calls in a courteous and professional manner;
• Utilize various programs for processing complaints and assigning to officers;

Working Alone Monitoring

• Sign in/out of working alone employees for contracted clients;
• Conduct regular safety checks on officers by radio;
• Provide emergency notification to supervisors if employees cannot be reached;

After-hours Call Center

• Manage after-hours emergency calls for contracted clients;
• Take calls and relay relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements Education/Skills

• Minimum education of Grade 12 or equivalent;
• Post-secondary education in a related field is an asset;
• International Academies of Emergency Dispatch certification is an asset;
• Emergency Telecommunications certification is an asset;
• Experience in emergency dispatch or call-taking preferred;
• Basic training in office software preferred;
• Strong computer and typing skills preferred;
• Understanding of radio communication systems preferred;

Attributes

• Strong organizational skills with attention to detail;
• Ability to manage difficult/stressed callers professionally;
• Work well under pressure in a fast-paced environment;
• Quickly switch between tasks, be resourceful and adaptable;
• Reliable and dependable with minimal supervision;
• Ability to sit for long periods and maintain intense listening focus;
• Ability to handle high-stress situations, which can be mentally taxing;

The wage range for casual emergency dispatchers is $27.62 to $30.08 per hour.

Only candidates being considered will be contacted.

This competition remains open until filled.

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Title: Emergency Dispatcher; Casual

Company: Avanti Software Inc.

Location: Petrolia, Canada

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