Overview
Emergency Telecommunications Dispatcher ; ETD Jobs in Newton, USA at US Lawns
Position: Emergency Telecommunications Dispatcher I (ETD1)
Job Summary
Emergency Telecommunications Dispatch I (ETD1) is a critical position within the City of Newton’s Emergency Telecommunications Department. The primary purpose of the ETD1 is to receive and respond to oral and electronic emergency 911 calls, other business lines, medical, sewer and water, silent and intrusion alarms, and other communication requests for assistance or service. The dispatcher coordinates the assessment, evaluation, and response by ETDII status personnel and deploys appropriate resources, personnel, and information;
maintains incident records; responds to requests for information and resources from public safety personnel; performs periodic testing of equipment; and coordinates with third parties to give and receive information, among other duties.
The ETD1 works under the supervision of the Chief of Police, Bureau Commander, shift supervisor, or designee. No supervisory responsibilities are assigned. ETD1s are expected to become proficient in Police and Fire Dispatching and move on to ETDII status within a designated timeframe.
Salary and Compensation
FY26 salary schedule (Step 1–11):
- Step 1: $61,925
- Step 2: $63,781
- Step 3: $65,696
- Step 4: $67,666
- Step 5: $69,695
- Step 6: $71,787
- Step 7: $73,940
- Step 8: $76,159
- Step 9: $78,442
- Step 10: $80,796
- Step 11: $83,221
Members of this bargaining unit receive annual step increases and cost‑of‑living adjustments (COLA). Additional pay includes night shift differential (9–10%), EMD/Technology stipend $1,200 annually, and potential promotion to ETDII with a pay range of $72,839–$97,888.
Benefits
- Health insurance
- Dental insurance
- Tuition reimbursement
- Flexible Spending Accounts
- 457 deferred compensation plans
- Metro Credit Union membership
- Verizon Wireless discount
- Employee Assistance Program
- Generous paid leave and paid holidays
- City retirement plan (mandatory)
- Weekly direct deposit
- Opportunity to serve the public and join a dynamic team of dedicated employees
Essential Functions
- Receives emergency 911 and other oral and electronic inquiries, ascertains extent of emergency or inquiry, and determines appropriate type, need, and level of service.
- Evaluates emergency severity and responds according to established guidelines.
- Obtains or solicits information necessary for caller or patient identification and emergency needs through emergency medical dispatch (EMD) protocols.
- Answers silent and intrusion alarms, telecommunication devices for the hearing impaired, and other communication requests.
- Responds to vehicle registration, driving records, and other police requests; follows up on stolen car, stolen vehicle plates, missing persons, outstanding warrants, and similar data.
- Logs and records radio calls, incident transactions, and activity reports.
- Monitors and responds to intrusion, hold‑up, burglar, and other direct‑connect alarms.
- Monitors occupied police holding cells and other public safety building areas.
- Answers routine police and medical incoming telephone calls, ascertains nature of call, and routes to appropriate person or department.
- Enters data and retrieves system information to keep records of all actions, including alarms received and transmitted, location and nature of calls.
- Performs periodic testing of police radio and telephone systems.
- Contacts third‑party vendors to give or receive information such as power lines down, gas leaks, pinging of phones, and other ongoing city situations.
- Participates in city and other emergency drills, training, and activities.
- Adheres to department, city, and other government rules, regulations, policies, and procedures, including mandatory overtime policy.
- Performs other duties as required and directed by supervisor, Chief of Police, or designee.
Qualifications
- High School or GED with 1–3 years of related work or training experience, or equivalent combination of education and experience.
- Associate’s or Bachelor’s in Criminal Justice or related field preferred.
- Typing speed of at least 30 words per minute.
- Commitment to work in a combined Police, Fire, and EMS dispatch center.
- Ability to work rotating shifts, including days, nights, weekends, holidays, and occasional overtime.
- Must obtain Massachusetts State 911 certification within…
Title: Emergency Telecommunications Dispatcher ; ETD
Company: US Lawns
Location: Newton, USA
Category:
