Overview
Executive Customer Ops Peshawar City Jobs in Peshawar, Khyber Pakhtunkhwa, Pakistan at PTCL.Official
Title: Executive Customer Ops Peshawar City
Company: PTCL.Official
Location: Peshawar, Khyber Pakhtunkhwa, Pakistan
ARE YOU READY TO RISE WITH PTCL GROUP
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values:
With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL:
- Facilitate towards business growth by acquiring and providing administrative services to new customers.
- Ensure network rehabilitation along with organizing and controlling daily, weekly & monthly targets by utilizing resources (human, tools & equipment), for best customer experience.
- Ensure end to end process of providing new high-quality installation of phone connection to customers, in smooth & trouble-free manner.
- Liaise between sales, marketing, technical, finance, and customer service teams.
- Ensure smooth flow of communication and data among departments.
- Support in resolving inter-departmental operational issues.
HOW CAN YOU EXPRESS YOUR TALENT:
- Ensure to improve all key performance indicators i.e., MTTP, MTTR & CHI.
- Extend support to development team in rehab & flash fiber projects & identification of potential areas for MSAGinstallation / flash fiber deployment.
- Assist in Rehabilitation planning of business rich areas and ensure resource provisioning for network improvement.
- Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
- Ensure security and safety of Team, Hand holes, PVC ducts and cables.
- Protect and safeguard PTCL network during development activities.
WHAT YOU NEED TO BE SUCCESSFUL:
Qualification:
Education:
- BS Engineering (Telecommunication, Electrical, Electronics, Networking etc)
Technical Competency:
- Problem Solving.
- Business Acumen.
- Service Standard Implementation.
PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
