Overview
Field Collection Officer Jobs in Nigeria at PalmPay
Title: Field Collection Officer
Company: PalmPay
Location: Nigeria
Job Summary
We seek a proactive and result-oriented Field Collection Officer to manage and recover outstanding debts within the Ota and Ifo axis. The successful candidate will be responsible for conducting on-site visits to delinquent customers, negotiating repayment plans, and ensuring the timely recovery of funds while maintaining a professional relationship between the customer and the organization. This role requires a "street-smart" individual with a high level of integrity and a deep understanding of the local geography.
Key Responsibilities
- Conduct daily on-site visits to customers with overdue balances to secure immediate repayments
- Engage with debtors to understand their financial challenges and establish realistic, sustainable repayment schedules
- Perform "skip tracing" to locate customers who have changed addresses or are difficult to reach
- Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures
- Maintain accurate, real-time records of all field activities, customer interactions, and payment commitments in the recovery system
- Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brand’s reputation
- Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases
Requirements
- HND, or B.Sc. in any discipline
- Minimum of 1 year of experience in field collections, loan recovery, or as a field agent in the fintech or banking sector
- Must be highly familiar with the Ota and Ifo local government areas
- Exceptional negotiation, persuasion, and interpersonal communication skills
- Ability to work under pressure, meet strict weekly recovery targets, and handle difficult customers professionally
- Willingness to travel extensively within the assigned territory (possession of a motorcycle and a valid rider’s permit is often an added advantage)
- High level of honesty and a clean track record in financial dealings
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