Overview
Head of Service Delivery Jobs in Melbourne, Victoria, Australia at QPC Australia
Title: Head of Service Delivery
Company: QPC Australia
Location: Melbourne, Victoria, Australia
Company Description
QPC Australia is a leading CX and technology partner with over 30 years of expertise in modernising customer and employee experiences. Combining deep technology know-how with advisory services, AI, and connectivity solutions, QPC delivers measurable business outcomes across multiple sectors. The company specialise in CX platforms and integration, AI & automation, advisory services, enterprise-grade voice and security solutions, and managed services. QPC partners with government, financial services, utilities, and non-profit organizations to create modern, secure, and effective customer experiences.
Role Description
This is a full-time hybrid role based in Australia, with flexibility for some work-from-home arrangements. As the Head of Service Delivery, you will oversee end-to-end service delivery to ensure the successful execution of IT services and customer support strategies. Day-to-day responsibilities include managing service delivery teams, developing and executing service delivery plans, driving operational efficiency, maintaining strong relationships with clients and stakeholders, and ensuring service quality meets agreed standards and SLAs.
Qualifications
- Proficiency in Service Delivery Management and Service Delivery processes
- Strong People Management skills, including team leadership and performance management
- Experience in IT Service Management, with a focus on developing and improving service processes
- Excellent Customer Service skills, with the ability to build and maintain client relationships
- Strong analytical, problem-solving, and decision-making abilities
- Excellent written and verbal communication skills
- Proficiency in standards such as ITIL is highly regarded
- Bachelor’s degree in IT, Business Management, or a related field is preferred
