Overview
Information & Investigations Officer Jobs in Hervey Bay, Queensland, Australia at Fraser Coast Regional Council
Title: Information & Investigations Officer
Company: Fraser Coast Regional Council
Location: Hervey Bay, Queensland, Australia
Governance
Temporary Part or Full Time – 12 months from appointment
Hervey Bay
Stream A Level 5 – $97,137 plus superannuation
- + 9-day fortnight
- Flexible / part-time hours for the right person
At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.
What We Are Looking For
We are seeking an experienced information and complaints professional to join our Governance team on a 12-month temporary basis.
This temporary opportunity has been created to support the delivery of information access services under Right to Information (RTI) and Information Privacy (IP) legislation and provides the opportunity to step into a role with a strong focus on managing these requests, supported by broader complaints handling responsibilities.
Working within a small, dedicated team, you will contribute to the consistent, fair and timely handling of information requests and complaints, while helping to build capability across the organisation.
What Your Day Will Look Like
- Reviewing and prioritising information requests and complaints in line with delegations and organisational priorities
- Managing information access applications under RTI and IP legislation
- Conducting assessments of information requests and complaints and identifying appropriate outcomes
- Preparing clear recommendations and supporting their implementation
- Ensuring compliance with legislative requirements and Council reporting obligations
- Delivering guidance and training to internal stakeholders
- Engaging across the organisation to provide practical governance support
Please click here to view a full position description.
What You’ll Need For Success
- Extensive experience in handling administrative complaints and managing right to information and information privacy matters
- Strong ability to interpret and apply legislation
- Excellent analytical, problem-solving, and decision-making skills
- Strong research and report-writing capabilities
- A proactive and adaptable approach to learning across diverse local government functions
- Exceptional communication and interpersonal skills
What’s Nice To Have
- A tertiary qualification (AQF level 7 or above) in a relevant field
- Previous experience working in a local or public sector government environment
We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.
Benefits Of Working With Council
Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.
We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.
What We Offer
- Values based culture
- Employee discount shopping program
- Professional development
- Flexible working arrangements including work from home
- Study assistance program
- Novated leasing
- 24/7 access to Employee Assistance Program
- Paid maternity and paternity leave
- Paid emergency services leave
- Uniform subsidy
- Years of service rewards
Apply Now
Applications close 11pm on Monday 18th May 2026 – subject to change pending qualified applications received.
A cover letter outlining your suitability for the role, and a current resume is required.
For further details please contact Leah McCormack, Manager Governance, on [email protected]
Fraser Coast Regional Council is an Equal Employment Opportunity employer.
