Overview
Infrastructure Stakeholder Liaison Jobs in Hamilton, Waikato, New Zealand at Hamilton City Council
Title: Infrastructure Stakeholder Liaison
Company: Hamilton City Council
Location: Hamilton, Waikato, New Zealand
This position sits within the Infrastructure and Assets Group who, from planning to maintenance, are dedicated to delivering resilient infrastructure and services that enrich lives today and ensure a thriving future for our community.
Job Description
He angituutanga: The opportunity
Reporting to the Customer Experience Team Lead, you’ll join a small, community-focused team dedicated to delivering positive experiences and outcomes for infrastructure activities around Kirikiriroa.
As our Infrastructure Stakeholder Liaison, your primary focus will be supporting the delivery of planned transport maintenance and renewal activities through Connect Hamilton, a partnership between Hamilton City Council and Downer.
This role is all about helping Council look after its existing transport infrastructure for the benefit of the community. Working closely with Connect Hamilton, you’ll play a critical role in keeping residents, businesses, and stakeholders informed about upcoming works, while helping to minimise disruption wherever possible.
Acting as the key link between Connect Hamillton and the community, you’ll ensure there is open, two-way communication throughout before, during and after physical works. By building strong relationships and gathering community feedback, you’ll help shape how infrastructure activities are delivered and concerns are addressed.
The ultimate goal of this role is to build community trust and confidence in how we deliver transport maintenance and renewal programmes.
This is a highly visible and people-focused position, so you can expect to spend a significant amount of time out in the community, engaging directly with stakeholders and representing our committment to becoming the leading community focused council.
What you’ll be doing
In this role, you will:
- Support maintenance and renewal activities by identifying risks and opportunities during programme planning that minimise stakeholder disruption during physical works
- Support the Communications & Engagement Team with stakeholder analysis for high disruption maintenance and renewal activities
- Lead the excution of stakeholder and localised community updates (including door knocking and letter drops) to ensure people are well informed of upcoming works
- Bring stakeholder concerns to the attention of project teams before, during and after physical works to be addressed
- Take ownership of complaints for maintenance and renewal activities, with support from subject matter experts as required
- Support the wider Customer Experience Team with enquiries for planned maintenance and renewal activities
- Identify and implement opportunities that benefit internal and external stakeholders
Qualifications
Oo puumanawa me oo wheako | Your skills and experience
You’ll have:
- A tertiary qualification or experience in stakeholder engagment, community engagement, customer services, or communications
- Previous experience with infrastructure maintenance and renewal activities
- A high level of computer literary, particularly in Microsoft Office applications
Skills and attributes
You’ll also bring:
- A community first mindset
- Interpersonal and communication skills (written and verbal)
- An ability to work collaboratively with a diverse range of internal and external stakeholders
- Initiative, proactiveness and adaptability
- Planning, prioritisation and organisation skills
- Attention to detail and an ability to remain calm under pressure
- A committment to continuous improvement
Additional Information
He aha te wariu o te utu kaimahi? | What’s the salary?
Circa $85K dependent on skills and experience.
Ngaa waahi whakarato painga kei a maatou: What we offer
- Flexible by choice; an award-winning flexible working policy.
- Opportunities for professional development.
- Two Wellbeing days per year.
- Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
- Free annual health checks and flu vaccination.
- Ability to purchase additional annual leave.
- Eye testing/glasses cost reimbursement.
- Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.
Me Tono Inaaianei!: Apply Now!
- View the Position Description
- Click apply
- Complete your application.
If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.
Applications close on the: 22 July 2026
Note: We will be shortlisting as we receive applications.
Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.
All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here
It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.
As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.
This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.
