Overview
Intake Specialist Jobs in Chicago, USA at Illinoiscomptroller
Job Requisition : 55639
Opening Date: 05/05/2026
Closing Date: 05/19/2026
Agency: Department of Labor
Class
Title:
OFFICE ASSOCIATE – 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Starting Salary (Effective 7/1/26) $4,144/month:
Full Range $4,144 – $5,429/mo.
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Position Overview
The Intake Specialist position is located in the downtown Chicago Office (115 S. LaSalle Street, Chicago, IL). The role reports to the Intake Manager and is responsible for intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL). The candidate should be a hard‑working, communicative team player who can manage multiple tasks in a fast‑paced environment.
This position offers a comprehensive benefits package.
Essential Functions
- Perform intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL).
- Review complaints for jurisdiction, completeness, and correctness.
- Answer multiple telephone lines for the Fair Labor Standards Division (including minimum wage, overtime, child labor, rest and meal breaks, and wage payment and collection act inquiries).
- Respond to general inquiries received by Fair Labor Standards via email and in person.
- Serve as designated backup person for the processing and verification of monies collected by the agency.
- Assist with other FLS functions as needed, such as review of Child Labor Certificates, review of sub‑minimum wage applications, referral and tracking of cases to the Office of the Attorney General, and more.
- Perform other duties as required or assigned within the scope of the enumerated functions.
Minimum Qualifications
- High school completion and at least two years of office experience.
- Keyboarding accuracy of 45 words per minute.
Preferred Qualifications
- One year of experience in office methods and procedures (data entry, record‑keeping, document organization, filing, and general office workflow).
- One year of experience in a customer service role.
- One year demonstrating advanced writing, composition, grammar, spelling, and punctuation skills.
- Basic proficiency with Microsoft Office Suite or similar software.
Conditions of Employment
- Overtime may be required, including scheduled, unscheduled, or last‑minute overtime, and may involve evenings and weekends.
- The position is considered light work (lifting no more than 20 pounds at a time and frequent lifting of objects weighing up to 10 pounds). The job may require walking, standing, or sitting for extended periods with occasional pushing or pulling of arm or leg controls.
- Background check and self‑disclosure of criminal history are required.
- All listed conditions are related to the duties outlined in the job description.
About the Agency
The Illinois Department of Labor (IDOL) is one of Illinois’ most important and dynamic agencies, with an annual budget of $26.4 million and a staff of nearly 143 full‑time employees. IDOL provides administration and enforcement of more than 25 labor and safety laws, promotes and protects the rights, wages, welfare, and working conditions of Illinois workers, and safeguards the public through regulation of amusement rides and other labor standards.
Benefits
- Competitive group insurance benefits including health, life, dental, and vision plans.
- Flexible work schedules (when available and dependent on position).
- 10‑25 days of paid vacation time annually (10 days for the first year of state employment).
- 12 days of paid sick time annually (carryover year to year).
- 3 paid personal business days per year.
- 13‑14 paid holidays per year (dependent on election years).
- 12 weeks of paid parental leave.
- Pension plan through the State Employees Retirement System.
- Deferred Compensation Program – voluntary supplemental retirement plan.
- Optional pre‑tax programs:
Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Reasonable Accommodation Statement
The State of Illinois is committed to providing reasonable accommodations to people with disabilities and requires applicants to provide a certification of disability if accommodation is needed. Supporting documentation should be uploaded under the “My Documents → Additional Documents” section for each application. For additional information, contact Central Management Services Disability Resource Center at CMS.Disability Res Cen or call (217) 524‑7514.
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Title: Intake Specialist
Company: Illinoiscomptroller
Location: Chicago, USA
Category:
