Overview
Investigation Specialist Jobs in Largo, USA at Florida Department of Financial Services
Position: INVESTIGATION SPECIALIST I – 60048548
Working Title:
INVESTIGATION SPECIALIST I –
Position Number:
Salary: $41,639.37
Salary in accordance with DCF salary policy.
Only current department employees are eligible to apply.
The Florida Department of Children and Families (DCF) is a tobacco‑free environment. The selected candidate will work at the office location nearest to their residence; some travel may be required.
This is a full‑time, non‑telework position working 40 hours per week. Business hours are 8:00 a.m. – 5:00 p.m. EST, Monday–Friday. The incumbent may be called upon to work more than 8 hours per day during disaster‑relief operations.
Minimum Qualifications
- Must be a current Florida DCF employee.
- Must have a minimum of one year (12 months) of Florida DCF ESS experience determining eligibility for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance).
Preference Will Be Given To
- Candidates with a minimum of two years (24 months) of State of Florida Economic Self Sufficiency experience.
- Candidates with Office of Public Benefits Integrity experience.
- Candidates with experience monitoring and/or reviewing cases for accuracy and correct application of Food Assistance, Cash, and/or Medicaid policy.
- Candidates who are proficient in using the FLORIDA system and Microsoft Office Suite.
Job Duties and Responsibilities
This position is a professional role within the Benefit Recovery Program.
Responsibilities include:
- Investigate referrals for potential over payment due to fraud, inadvertent household error, or agency error.
- Analyze cases and findings using specific program policies and procedures to determine liability and reasons for the over payment, and to establish accurate over payment claims and dollar amounts based on current and past federal and state laws and public assistance policies.
- Complete referral reviews and claims in accordance with current program requirements.
- Implement corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews.
- Review existing information; initiate telephone contacts when necessary to validate information or respond to customer inquiries.
- Answer general telephone inquiries and exchange information with other agencies and department staff; assist customers and providers with questions or concerns regarding over payments.
- Represent the department in fair hearings or state attorney cases as assigned.
- Attend and participate in supervisory conferences, meetings, training, work groups, and quality initiatives, as appropriate.
- Complete other related duties as assigned.
Knowledge, Skills, and Abilities
- Knowledge of public assistance program objectives and policies.
- Problem‑solving techniques.
- Training principles and practices.
- Goal‑setting techniques.
- Arithmetic.
- Skill in operating a personal computer.
- Ability to conduct fact‑finding interviews.
- Accurately prepare and maintain records and reports.
- Work with a diverse range of people; adapt to change.
- Deal calmly and effectively in high‑stress situations.
- Compose documents or correspondence involving technical information.
- Complex arithmetic operations.
- Interpret and apply regulatory materials.
- Prioritize and meet deadlines.
- Establish and maintain effective working relationships.
- Communicate effectively orally.
- Apply ethical business practices.
Pursuant to Florida Law, 110.211
F. S., the State of Florida is an EEO employer.
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Title: Investigation Specialist
Company: Florida Department of Financial Services
Location: Largo, USA
Category:
