Overview
IT Helpdesk Support (Level 1) | Remote Jobs in Taguig, National Capital Region, Philippines at Staffstream
Title: IT Helpdesk Support (Level 1) | Remote
Company: Staffstream
Location: Taguig, National Capital Region, Philippines
Level 1 IT Support Specialist. Australian FMCG & Consumer Goods Industry
Support a fast-growing international beverage company known for its innovative and health-focused drinks, including kombucha and functional beverages. Behind the brand is a highly collaborative global team, and this role plays a key part in keeping their day-to-day operations running smoothly. From supporting internal users to ensuring systems are working as expected, you will be part of the backbone that enables teams across offices and warehouses to stay productive.
This is a great opportunity for someone early in their IT career who wants to build strong fundamentals while gaining exposure to real-world systems, processes, and a supportive international team environment.
This is a remote opportunity open to Philippine-based candidates who are looking for long-term growth within an IT support function. Remote work for Philippine-based candidates only. Full-time role. 8 hours per day, Monday to Friday. Morning shift aligned with AU timezone. Philippine tax and government contributions compliant employment.
How You'll Make An Impact
- Act as the first point of contact for IT support requests via the helpdesk system
- Troubleshoot and resolve basic hardware, software, and access-related issues
- Support onboarding and offboarding processes including account setup and access management
- Assist in preparing and configuring devices for new and existing employees
- Manage and update tickets, ensuring timely resolution and proper documentation
- Coordinate with suppliers for hardware repairs, replacements, and warranty tracking
- Escalate more complex issues to senior IT team members when required
- Contribute to internal documentation and knowledge base improvements
What We’re Looking For . You’re the Perfect Fit If You
- Have 1-2 years of experience in IT support, helpdesk, or service desk roles (or relevant hands-on training)
- Have working knowledge of Windows and/or macOS environments
- Are familiar with Microsoft 365 (Outlook, Teams, basic user management)
- Have experience or exposure to ticketing systems and IT support workflows
- Can communicate clearly and provide friendly, user-focused support
- Are organised, reliable, and willing to learn and grow in IT
Work Schedule, Salary & Employment Terms
- Full-Time | Monday to Friday | Morning shift aligned with Australian business hours
- Philippine-based employment only
- Salary: Up to Php 40,000 gross per month
- HMO with 1 free dependent
- Life Insurance
- Paid Leave Credits
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Work-from-home equipment provided
- Stable, long-term role. No part-time setups or dual employment allowed
How To Apply
If you are looking to grow your career in IT support while working with an international team, this is a great place to start. Apply through the provided link and submit your updated CV so we can review your experience. We are excited to meet candidates who are eager to learn, take ownership, and build a long-term career in IT.
