Overview
Key Account Manager Jobs in Tripoli, Tripoli, Libya at Presto
Title: Key Account Manager
Company: Presto
Location: Tripoli, Tripoli, Libya
We Are Hiring: Key Account Manager
Location: Tripoli, Libya
Employment Type: Full-Time
Residency in Tripoli is required
About Presto
Presto is Libya’s leading food and grocery delivery platform, transforming the way people access their everyday needs. With a 95% market share and over 20,000 daily orders processed, we are committed to efficiency, innovation, and excellence in financial and administrative operations.
Job Purpose
To manage strategic accounts and key partners at presto build long-term relationships, monitor their commercial and operational performance, and ensure the achievement of optimal results that support partnership stability and sustainable growth.
Key Responsibilities
Strategic Account Management
- Manage the strategic accounts assigned within the portfolio.
- Build strong professional relationships with key partners.
- Represent presto in interactions with key partners.
- Continuously monitor the needs of strategic partners.
Performance Management
- Regularly monitor partner performance.
- Review key performance indicators (KPIs).
- Identify opportunities for improvement and development.
- Follow up on the implementation of agreed improvement plans.
Multi-Branch Chain Management
- Monitor the performance of all branches under the partner’s network.
- Identify performance differences between branches.
- Support the standardization of operational procedures across branches.
- Ensure the implementation of best practices across all branches.
Partner Relationship Management
- Conduct regular meetings with partners.
- Monitor complaints and key challenges.
- Ensure prompt resolution of issues affecting business operations.
- Maintain a high level of partner satisfaction.
Internal Coordination
Coordinate with:
- Operations
- Marketing
- Finance
- Customer Service
- Technology (IT)
- Data Management
Initiatives Management
- Monitor initiatives related to strategic partners.
- Support improvement and development plans.
- Follow up on the execution of joint projects with partners.
Operational Responsibilities
- Conduct field visits as required.
- Hold regular meetings with partners.
- Track open action plans and follow up on progress.
- Manage escalations related to strategic accounts.
- Maintain regular documentation of activities and outcomes.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
Required Experience
- Minimum of 4 years of experience in Account Management, Commercial Relationship Management, or Business Development.
- Experience working with key clients or strategic partners.
- Proven experience in managing long-term relationships.
Required Skills
Relationship Management Skills
- Relationship building.
- Partner management.
- Negotiation skills.
- Meeting management.
Commercial Skills
- Understanding of business and commercial KPIs.
- Performance analysis.
- Identifying improvement opportunities.
- Results monitoring and follow-up.
- Communication Skills
- Effective communication.
- Presentation and reporting.
- Managing professional discussions.
- Handling escalations professionally.
Organizational Skills
- Time management.
- Prioritization skills.
- Continuous follow-up.
- Documentation and record-keeping.
Key Performance Indicators (KPIs)
- Strategic account performance.
- Partner satisfaction level.
- Partner retention rate.
- Implementation rate of improvement plans.
- Number of resolved escalations.
- Level of engagement with partners.
- Adherence to follow-up plans and scheduled visits
