Overview

Ontario Works Policy & Programs Advisor Jobs in Toronto, Canada at City of Toronto

Position: ONTARIO WORKS POLICY & PROGRAMS ADVISOR

Job Category: Policy, Planning & Research

Division & Section: Employment & Social Services, E&SS Strategic Program Management

Job Type & Duration: Full-time,Temporary (12 months) Vacancy

Salary Range: $94,905.00 – $, TM2204 and Wage Grade 6.5

Hiring Zone: $ – $

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 08-APR-2026 to 22-APR-2026

Job Description

Reporting to the Manager, Program Support, the Ontario Works Policy & Programs Advisor is responsible for reviewing, interpreting, analyzing and developing policy options related to the Ontario Works Act and Regulations, as well as Employment & Social Services’ policies and procedures, ensuring communication to divisional staff is clear and applied consistently across the division and that the information is accessible for the determination of initial and ongoing eligibility for financial benefits and employment supports.

Major

Responsibilities:

  • Reviews legislation and policy changes/direction from the Ministry of Children, Community and Social Services (MCCSS) related to the administration of the Ontario Works program and determines impacts on the organization and identifies any potential impact on service delivery for clients and residents of the City of Toronto.
  • Identifies and develops options for policies, management practices, performance measures and makes recommendations for enhancements to mandatory and discretionary programs and services to ensure effective service delivery.
  • Works with other ministries such as the Ministry of Training Colleges & Universities, in addition to MCCSS, when policies developed and introduced impact the way in which clients on Ontario Works are serviced and the benefits and services that they receive.
  • Ensures programs, policies and procedures are consistent with provincial and federal legislation and council direction.
  • Liaises with and works with other City divisions in policy development and implementation for City programs available to clients on Ontario Works.
  • Evaluates and make recommendations on alternative service delivery and business process methods; develops policies and procedures and may provide training or act as a consultant for development of staff training modules.
  • Maintains a thorough and continuous awareness of provincial, city and divisional policies and procedures and communicates as required divisionally.
  • Develops and drafts new procedures, guidelines, and policies to improve efficiency and effectiveness of service delivery.
  • Develops and supervises processes to ensure information on programs and services is current and consistent with legislation and is accessible in all required formats for staff and the public.
  • Analyzes the potential impact of proposed legislation and regulation changes, identifies divisional impact on operations and recommends enhancements to operational policies or procedures to comply with changes to the administration of the Ontario Works Act.
  • Provides advice for implementation of new/revised policies, procedures and processes and prepares, as required, communication materials and implementation strategies for the division within the timelines enforced by the Ministry of Children, Community and Social Services.
  • Conducts reviews of the application of policies and legislation ensuring compliance to provincial and divisional directions.
  • Deals with confidential and sensitive information related to the administration and audit of benefits affecting social assistance clients and program delivery.
  • Authors comprehensive written reports, briefs and policy documents including recommendations for submission to Senior Management staff, City Council and Committees, as required.
  • Coordinates the management of a clearing house function, responding to inquiries for clarification on the management of the Ontario Works program and policies.
  • Escalates to Senior Management and MCCSS any policy/legislative changes that can negatively affect social assistance clients.
  • Confirms technology supports, in consultation with other stakeholders, to ensure clear direction to staff in applying policies and procedures.
  • Consults with other municipal delivery agents in researching impacts of legislative changes and gathers intelligence on policies and practices, operational issues/impacts, and potential budget impacts.
  • Participates in municipal consultations and provides a liaison role between internal and external stakeholders, MCCSS, other Ontario Works delivery agencies and City divisions.
  • Gathers relevant information and performs analyses on a wide range of data and issues, often of a high profile and sensitive nature in consultation with the Manager.
  • Conducts research as required, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.

Title: Ontario Works Policy & Programs Advisor

Company: City of Toronto

Location: Toronto, Canada

Category:

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