Overview
Ops Government Operations Consultant Ii Jobs in Tallahassee, USA at State of Florida
Position: 875986 – OPS GOVERNMENT OPERATIONS CONSULTANT II – 40090083
Requisition No: 875986
Agency:
Commerce
Working Title:
875986 – OPS GOVERNMENT OPERATIONS CONSULTANT II
– Pay Plan:
Temp
Position Number:
Salary: $20-$26/hr
Posting Closing Date: 05/29/2026
Total Compensation Estimator Tool
JOB TYPE: FULL TIME / OPS
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)
OPS Government Consultant II
This position will be used for multiple vacancies.
OPEN COMPETITIVE
www.floridajobs.org/
Your Specific Responsibilities:
1. Independent Duties (Routine Handling & Process Support)
- Initial Complaint Intake: Receive complaints in person, by phone, or email, and explain the ES Complaint System to complainants.
- Document Processing: Assist complainants in completing the ETA Form 8429 (Complaint/Referral Form) and ensure it is signed, or document complaints received via telephone, as required by 20 CFR 658.411(a).
- Log Management: Enter complaints and apparent violations into the central complaint log, ensuring all required data points are captured according to 20 CFR 658.410(c).
- Referral Action: Immediately refer non-ES-related complaints to appropriate enforcement agencies (e.g., Wage and Hour Division, OSHA) and provide documentation to the complainant, in accordance with 20 CFR 658.411(b).
- Information Distribution: Post and distribute information on the employment service complaint system to MSFWs and other applicants, including basic rights regarding employment terms, per 20 CFR 653.102 and 20 CFR 658.410.
- Data Validation: Participate in on-site reviews of local offices to validate compliance with complaint system requirements.
2. Assisting Duties (Requires Supervision/Collaboration with Lead Specialist)
- Investigation Assistance: Aid the lead specialist in investigating complaints, including conducting follow-up phone calls, gathering documents from employers, and contacting witnesses, especially within the 20-day timeframe for resolution.
- Drafting Responses: Prepare initial drafts of correspondence, findings, and resolutions for review by the lead specialist and agency management.
- Policy Analysis Support: Assist in reviewing federal 20 CFR 658 and state regulations to identify gaps in existing local policies and provide recommendations to the lead.
- Training Development: Assist in drafting training materials, checklists, and technical assistance guides on the complaint process for AJC partner staff.
- Quality Assurance (QA) Reporting: Compile data for reports, identify potential corrective actions for review by the lead, and assist in monitoring complaint timelines to prevent backlogs.
Required Knowledge, Skills, and Abilities:
- Must be bilingual in Spanish and English or Haitian Creole and English.
- Ability to interpret and apply complex state and federal regulations to complaint situations.
- Strong communication skills.
- Ability to maintain strict confidentiality of complainant identities, as mandated by 20 CFR 658.411.
- Experience conducting basic fact-finding, intake interviews, or case documentation.
- Experience using state database software to log, track, and manage sensitive case files or customer records.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Bachelor’s degree in Human Resources, Public Policy, Social Science, or related field (experience may be substituted for education).
Minimum:
- Prefer 1 to 2 years of professional, job-related experience.
- Prefer experience in workforce development, paralegal services, human services, public administration, or regulatory compliance/investigations.
- Prefer previous experience working with Spanish or Haitian Creole speakers
- Duties and responsibilities of this position must be performed at the official work site of the Department.
- Travel may be required.
Pay:
$20.00 – $26.00/hour
Our Organization and Mission:
Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to…
Title: Ops Government Operations Consultant Ii
Company: State of Florida
Location: Tallahassee, USA
Category:
