Overview
Permit Technician Jobs in South Pasadena, USA at City of South Pasadena
Position Overview
Under general supervision, performs general and specialized tasks related to providing excellent customer service by providing customer support over the phone, at the counter or virtually; reviews permit applications and supporting documents for proper form, sufficiency of information, and compliance with City requirements and regulations; issues permits as authorized; receives, logs and distributes building plans for plan checking; schedules inspections; and performs related duties as assigned.
Duties & Responsibilities
- Receives and reviews building permit applications, plans and associated documents from customers; assesses scope of project and relevant permit requirements; provides information to customers regarding necessary permits and general code compliance of proposed projects and permit process updates; answers a variety of routine to moderately complex questions; calculates and verifies valuations and fees; accepts payments; issues permits as authorized.
- Routes plans to various departments for plan review; tracks and monitors plan review processes for timeliness; finalizes plan review for permit issuance; enters data and plans into a variety of tracking systems and ensures the physical location of plans are tracked.
- Maintains records and prepares reports as required; prepares documents for electronic imaging.
- Schedules inspection requests and follow‑ups and prepares field files for daily inspection for building inspections.
- Prepares Certificates of Occupancy as required.
- Researches a variety of data using internal and external databases in order to assist customers and staff in permit processing.
- Provides research for the general public and other departments regarding record requests.
- Provides assistance and support to the Department on various planning/building/code enforcement projects. Compiles zoning and planning related data as directed by the supervisor, which may include the preparation of graphics and mapped data.
- Performs related duties as assigned.
Qualifications
Any combination of education, training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to gain such knowledge and abilities would be:
Education/Experience
A high school diploma or GED. Graduation from an accredited college or university with major coursework in Urban Planning, Public Administration, Architecture, Geography or a related field is highly desirable. One (1) year of experience in public counter, urban planning, customer service, or clerical related work. Previous work experience in providing public counter assistance in a public agency is highly desirable.
Knowledge
Office methods, practices and procedures, including business correspondence, filing and customer service dynamics; construction and building permitting processes; federal, state and county reporting requirements and outside agency reviews that are required based on project scope; activities of a building division involving a variety of City and outside agency departments; basic construction principles and terminology; customer service practice and telephone etiquette;
City ordinances, codes, procedures and practices regarding area of responsibility; various computer systems protocols and administrative rules regarding access, use and dissemination of data contained in City computers, use and operation of computers; databases and standard business software; and safety policies and safe work practices applicable to work.
Skill In
Operating office equipment such as computers and application software including Microsoft, permit processing platforms, facilitating multiple concurrent projects; reviewing building permit application submittals for completeness upon intake and issuance, assessing and invoicing fees, coordinating plan review with multiple departments and outside consultants, notifying applicants of corrections/approval, creating and issuing permits.
Ability To
Work on several tasks simultaneously. Plan and organize workload to meet deadlines. Follow oral and written directions. Quickly, efficiently and calmly handle a significant volume of customers’ interactions by…
Title: Permit Technician
Company: City of South Pasadena
Location: South Pasadena, USA
Category:
