Overview
Police Dispatcher ; FLEX Jobs in San Bernardino, USA at City of San Bernardino, CA
Position: Police Dispatcher I (FLEX)
Are you seeking an opportunity to grow professionally while making a difference in the community?
Consider joining the City of San Bernardino’s Police Department as a Police Dispatcher I!
About the City:
As a future member of our team, you’ll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California’s Inland Empire, San Bernardino is the county seat and largest city in San Bernardino County, home to more than 222,000 residents. Its rich history – shaped by Native American, Mexican, and Spanish influences – continues to inspire the city’s evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It’s a place where public service careers are supported by a strong sense of community and purpose – and where motivated professionals can grow, contribute, and be part of something meaningful.
About the Position:
The Police Dispatcher I (Flex) performs general and routine dispatching activities. Operates computerized dispatch, radio, “911,” and ancillary equipment in a police communications center. Receives, interprets, and codes routine and emergency calls and dispatches personnel and equipment in response following clear policies and protocols. This position will require working a varied work shift that includes evenings, weekends, and holidays.
Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.
The Ideal Candidate :
* Demonstrates customer service and communication skills, telephone and radio courtesy while delivering clear, concise, and specific instructions.
* Has the ability to work quickly under pressure while exercising sound judgment in emergency situations.
* Possesses familiarity with the geography and street layout of the city and surrounding areas.
* Exhibits proficiency in operating and maintaining radio, telephone, and office equipment, including computers and relevant software applications.
A Day in the Life:
As a Police Dispatcher I, you’ll spend your shift answering emergency and non-emergency calls, gathering key details, and dispatching officers and resources. You’ll communicate with units in the field, monitor their status, and provide critical information to keep both the public and officers safe. Each day is fast-paced and unpredictable, requiring focus, compassion, and clear communication under pressure.
to view the Police Dispatcher I (Flex) job description.
Education, Training and
Experience:
High School diploma or G.E.D.
AND
At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
Licenses;
Certificates;
Special Requirements :
A valid California driver’s license is required.
Typing speed of 30 words per minute is required.
Knowledge of:
* General operations, services, and activities of a public safety dispatch program.
* Rules, regulations, and procedures relating to police communications and dispatch, including FCC requirements.
* Proper operation and care of radio and telephone equipment.
* Customer service practices and telephone and radio courtesy.
* Geography and street layout of city and surrounding area.
* Modern office procedures, methods, and equipment.
* Equipment maintenance practices and methods.
Skill in:
* Eliciting information to assess situations from callers.
* Determining dispatch priorities during peak workloads and dispatching appropriate personnel and equipment.
* Broadcasting clear, concise, and specific instructions over the radio in a distinct, well-modulated voice.
* Working rapidly under stress and exercising good judgment in emergency situations.
* Reading and applying mapping information for effective call and unit management.
* Listening to and recording, or key in, information clearly and accurately.
* Performing routine maintenance of computer systems and accessories.
* Operating a variety of office equipment including computers and applicable software applications.
* Following oral and written instructions.
* Working effectively with…
Title: Police Dispatcher ; FLEX
Company: City of San Bernardino, CA
Location: San Bernardino, USA
Category:
