Overview
Police Services Specialist Jobs in Yakima, USA at City of Yakima, WA
Position: Police Services Specialist I
If you like to work in a fast-paced work environment and want to make a difference in your community, the Yakima Police Department is looking for customer service orientated people to join the Police Services team!
Minimum Requirements
- High School diploma or equivalent (GED) and one (1) year general office work experience providing direct customer service (related college/vocational coursework may substitute for up to 6 months (1040 hours) of office experience).
- Must successfully pass pre‑suitability testing, background investigation (criminal history check, polygraph, psychological evaluation).
- Must be bilingual/literate in English/Spanish and pass the proficiency test for incentive pay.
- Must possess and maintain a valid WACIC/NCIC Level II Certification within six (6) months of hire.
Licenses, Registration and Certificate
Must possess and maintain a valid WACIC/NCIC Level II Certification within six (6) months of hire.
Under general supervision; receives emergency and police calls, obtains pertinent information from the caller and routes electronic data to a central dispatch center for police/emergency response; provides assistance to the public on processes and information relating to police, criminal, and a variety of license information as appropriate; makes determinations on the eligibility for obtaining specific licenses, performing criminal records checks, updating and verifying the accuracy of computerized case files, and responding to related requests for information.
Receives and monitors multi‑line phone system. Identifies caller’s concerns; determines whether police response is necessary or transfers call as appropriate. Prioritizes calls using judgement based on policies, procedures, and related training. Enters emergency data into central computer for electronic routing to dispatch center for police response. Maintains a calm and professional demeanor with callers and community members during emergencies. Remains on the line with the caller while relaying ongoing data to dispatch center to ensure the safety of officers and involved parties.
Provides emergency information to the community members during natural disasters or inclement weather.
Provides customer service to community members at the front counter and by phone to provide information as appropriate on concealed pistol licenses, handgun purchases, domestic no‑contact orders, civil restraining orders, traffic infraction status, fees for services, supplemental information for detectives, vehicle impounds and repossessions, fingerprints, and police records availability. Gather pertinent information from community members to assist in writing incident reports, processing initial paperwork for a variety of licenses.
Receives and processes property obtained from community members. Accepts payment for a variety of licenses and renewals, fingerprinting services, notary services, electronic home monitoring fees, record checks, public disclosure requests and police reports. Completes data entry of reports, supplements to reports, trespass letters, traffic infractions and criminal citations, including coding reports.
Maintains property vault and chain of evidence, including receiving, processing, and storing personal property and bio‑hazardous evidence. Controls access to evidence and ensures vault security. Reviews cases for proper disposition; determines retention, return, auction or destruction of property. Checks for prohibitive factors before release of firearms to person claiming ownership.
Determines individual eligibility for concealed weapons permits, including keeping up‑to‑date on related laws, and conducting federal, state and local criminal background investigations; sends standard denial letter to applicant, Department of Licensing, and dealer as appropriate. Receives monthly reports on stolen items and missing or wanted persons; cross‑checks computer data and contacts victim to verify accuracy; updates computer information as necessary. Maintains accurate criminal history records.
Provides police reports and summation of officer report to interested parties. Receives and processes court orders, including no‑contact,…
Title: Police Services Specialist
Company: City of Yakima, WA
Location: Yakima, USA
Category:
