Overview
Public Safety Dispatch Call Taker Jobs in Napa, USA at City of Napa
Overview
The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career.
Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff’s Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to Cal Fire, St. Helena Police Department and Calistoga Police Department.
We are currently seeking applicants for vacancies under the Public Safety Dispatch Call Taker classification. In this role, you are a critical link between citizens and the emergency response personnel. Although many people are passionate about this exciting and fast-paced career, few have had the opportunity to observe the operations of a busy Communications Center. A sneak peak of a typical day on the job for a Dispatch professional.
Virtual Information Session tentatively scheduled for Tuesday, May 26, 2026
In addition to meeting the qualifications listed below, as a Public Safety Dispatch Call Taker you will have shown success in demonstrating:
- Adaptability – Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
- Stress Tolerance – Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
- Interpersonal Communications – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
- Contributing to Team Success – Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling commitment.
- Engagement Readiness – Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
- Applied Learning – Applies new job-related information in a timely manner.
- Attention to Detail – Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
- Decision Making – Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
- Planning and Organizing – Plans and organizes work; handles several tasks at once.
This recruitment and examination is being conducted to fill two (2) vacancies and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.
For a full, detailed job description, .
MISSION STATEMENT for the City of Napa
Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.
CORE VALUES for the City of Napa
- Integrity – Consistently demonstrating the highest level of ethical conduct with accountability and pride.
- Service – Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
- Inclusion – Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
- Collaboration – Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.
SELECTION PROCESS
The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position.
Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6)…
Title: Public Safety Dispatch Call Taker
Company: City of Napa
Location: Napa, USA
Category:
