Overview
Reservations Assistant Jobs in Dublin, County Dublin, Ireland at The Merrion Hotel, Dublin
Title: Reservations Assistant
Company: The Merrion Hotel, Dublin
Location: Dublin, County Dublin, Ireland
The Merrion, one of Dublin's finest luxury hotels, is recruiting for a Full Time Reservations Assistant.
Centrally located in Dublin city centre and easily accessible by public transport, this role offers the opportunity to work in a beautiful hotel where the highest standards of service are upheld. You will work alongside an experienced and supportive team and receive comprehensive training to help you succeed. This is a rewarding role within a welcoming and professional environment.
Key Responsibilities
As a Reservations Agent, your role will include:
- Handling incoming calls and emails related to reservations, confirmations, special requests, and guest enquiries
- Maintaining full knowledge of all rates, packages, and promotions at The Merrion
- Ensuring all reservations are accurately entered into the PMS system
- Communicating relevant information clearly to other hotel departments
- Reviewing arrival lists and ensuring special requests are followed up correctly
- Building strong guest relationships, converting enquiries into bookings, and upselling where appropriate
- Demonstrating strong organisational skills and attention to detail
- Working collaboratively as part of a team while delivering exceptional customer service
Working Hours
- Full-Time: 39 hours per week, on site
- Monday to Friday, with some Saturday hours required
The successful candidate will ideally have:
- Previous reservations experience in a similar hotel environment
- Experience using the Opera Cloud system is important
- Excellent written and spoken English
- Strong communication skills and a passion for guest service
- A positive attitude and enthusiasm for contributing to The Merrion's culture
- Flexibility to respond to guest and business needs; no two days are the same.
Our Benefits
At The Merrion, we believe our success depends on the commitment of our team. In return, we offer an excellent benefits package, including:
- Comprehensive classroom and online training
- Competitive pay rates
- Free hot meals while on duty
- Complimentary uniform cleaning
- Birthday gifts and service awards
- Subsidised taxi travel (up to €20 outside public transport hours)
- Bike to Work and Travel Tax Saver schemes, plus discounted city parking
- Secure bike and scooter parking
- Health and Dental Insurance contributions
- Contributory Pension Plan from day one, including Death in Service benefit
- Increased annual leave with length of service
- Recommend a Friend bonus scheme
- Employee discounts on accommodation, dining, and bars for you and your family/friends
About The Merrion
The Merrion Hotel, a member of The Leading Hotels of the World, is located opposite Government Buildings in the heart of Dublin city centre. Created from four Georgian townhouses, the hotel features 142 bedrooms and suites arranged around two elegant 18th-century-style gardens.
If you feel this role and company are right for you, please apply online with your CV and cover letter, outlining what you can bring to The Merrion Hotel.
