Overview

Safety Communication Officer Jobs in Edmonton, Canada at Government of Alberta

Role Responsibilities

The Employee Safety Office (ESO) is a 24/7/365-day operation, and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls.

Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients’ needs.

Reporting to the Team Lead, the Safety Communications Officer role has a responsibility to monitor multiple phone lines and radio channels as well as operate a variety of communication equipment including a multi-screen computer terminal, safety monitoring software, AFRRCS, advanced telephone system, satellite devices, and voice recorders.

Duties will include but are not limited to:

  • Answering different public hotlines while providing timely, accurate information to members of the public while displaying excellent customer service abilities.
  • You will determine the priority when dispatching calls for service accordingly, which may be ambiguous due to stress, language, noise or other distracting factors.
  • Monitor clients who work alone, provide safety services and collaborate with 9-1-1 to coordinate an emergency response as needed for clients.
  • Support government enforcement activities and utilize several different databases to provide sensitive information to officers.
  • Ensure communications systems are functioning properly and remain within acceptable audio and operational parameters.
  • Manage situations that involve sensitive information and maintain confidentiality in accordance with privacy legislation.

    • Title: Safety Communication Officer

    Company: Government of Alberta

    Location: Edmonton, Canada

    Category:

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