Overview
Senior Business Analyst Jobs in Karachi Division, Sindh, Pakistan at TCS Private Limited
Title: Senior Business Analyst
Company: TCS Private Limited
Location: Karachi Division, Sindh, Pakistan
We are seeking a highly capable and experienced Senior Business Analyst to bridge business needs with technology solutions. The ideal candidate will play a key role in gathering business requirements, analyzing processes, designing solution requirements, and supporting enterprise application implementations, particularly CRM platforms. The candidate must possess strong business analysis skills, stakeholder management capability, and hands-on experience in CRM implementation or rollout projects, preferably Salesforce.
Key Responsibilities
- :Engage business stakeholders to gather, analyze, and document business requirements
- .Translate business requirements into functional specifications and solution designs
- .Conduct gap analysis, process mapping, and workflow optimization
- .Facilitate workshops, requirement sessions, and stakeholder discussions
- .Support CRM implementation, integration, testing, and rollout activities
- .Work closely with IT teams, vendors, project managers, and business users
- .Ensure solutions align with business objectives and operational requirements
- .Prepare business requirement documents (BRD), functional specification documents (FSD), use cases, and process flows
- .Support UAT planning, execution, and post-implementation stabilization
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Requirement
- s:Minimum 3-4 years of relevant experience as Business Analyst or Senior Business Analys
- t.Proven experience in enterprise digital transformation or system implementation projects, preferably tier 1 ERP
- s.Strong experience in CRM rollout, implementation, enhancement, or support project
- s.Hands-on exposure to Salesforce CRM is highly preferre
- d.Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalen
- t.Relevant certifications such as CBAP, PMI-PBA, Salesforce certifications preferre
- d.Experience in logistics, courier, supply chain, retail, or customer-centric industries will be an advantag
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