Overview
Senior Customer Success Specialist Jobs in Riyadh, Saudi Arabia at Qanoniah قانونية
Title: Senior Customer Success Specialist
Company: Qanoniah قانونية
Location: Riyadh, Saudi Arabia
Senior Customer Success Specialist
Qanoniah | قانونية • Riyadh, Saudi Arabia (On-site)
• On-site in Riyadh • Saudi Arabia's Leading AI LegalTech Startup • Vision 2030
About Qanoniah
Qanoniah is Saudi Arabia's leading AI LegalTech Startup. Our AI Legal Assistant is the trusted daily partner for major enterprises and government entities across the Kingdom, helping them navigate complex legal landscapes with speed and precision.
The Role
We're looking for a Senior Customer Success Specialist to own long-term relationships with Qanoniah's most strategic B2B and B2G accounts. You'll go beyond check-in calls — driving adoption, securing renewals, identifying expansion opportunities, and acting as a trusted advisor to senior legal and government stakeholders. This is a high-ownership role where your impact on retention and growth is direct and measurable.
Key Responsibilities
– Own a portfolio of strategic B2B and B2G accounts as their primary point of contact post-sale.
– Lead onboarding programs, product walkthroughs, and training sessions to maximize platform adoption.
– Drive renewals and proactively identify and close upsell and expansion opportunities.
– Conduct regular check-ins and executive business reviews (EBRs) with key stakeholders.
– Develop tailored success plans aligned with each customer's business objectives.
– Monitor account health metrics and intervene early on churn risk signals.
– Build executive-level relationships across client organizations (B2B and B2G).
– Collaborate with Sales, Product, Support, and Technical teams to resolve escalations.
– Translate customer feedback into structured insights for product and leadership teams.
– Mentor and guide junior Customer Success team members.
What We're Looking For
– 4+ years of experience in Customer Success, Account Management, or Client Relations — preferably in SaaS or B2B tech.
– Proven track record of owning renewals and driving revenue expansion within accounts.
– Experience managing enterprise or government-level client relationships.
– Strong command of CRM systems and customer health tracking tools.
– Exceptional communication skills in Arabic and English — written and verbal.
– Analytical mindset with the ability to use data to drive decisions and surface insights.
– Based in Riyadh and able to work on-site.
Nice to Have: Legal background or familiarity with the legal industry, experience with CS platforms (Gainsight, ChurnZero, or similar), experience coaching junior team members.
What We Offer
– Competitive salary
– Work on a product used daily by Saudi Arabia's top enterprises and government entities
– Startup ownership, fast iteration, and real impact
– Prime office in Riyadh
– Be part of one of KSA's most exciting LegalTech startups
Ready to build lasting relationships at the forefront of LegalTech?
Apply now
