Overview
Senior Government & Strategic Relations Officer Jobs in Baghdad Governorate, Iraq at NASS AL-IRAQ HOLDING
Title: Senior Government & Strategic Relations Officer
Company: NASS AL-IRAQ HOLDING
Location: Baghdad Governorate, Iraq
NASS AL-Iraq Holding Group is hiring a Senior Government & Strategic Relations
If your qualifications and fundamental duties match what we are seeking, then come and join the NASS AL-Iraq Holding Group.
So, if you're ready for dynamism and want to grow via challenges, please join us! ,
We are an equal-opportunity employer, and all qualified applicants will be considered for employment regardless of race, color, religion, or gender. Come and add value to both your and our lives, and let's sprint to the future together!
Location: Baghdad
Working Hours: 9 Hours Per Day / 5 Days Per Week
On-site
Job Type: Full Time
Job Summary
The Senior Government & Strategic Relations Specialist oversees all post-sale engagement and communication with NASS Iraq’s clients, ensuring exceptional customer experience, service quality, and contractual compliance. This role ensures customers receive consistent, professional support across all subsidiaries, fostering loyalty, timely collections, and sustained account growth. The position is pivotal in maintaining client satisfaction, tracking SLAs, and reinforcing NASS Iraq’s brand as a reliable long-term partner.
Duties & Responsibilities
- Build and maintain strong relationships with government officials, decision-makers, and influencers. ·
- Establish and maintain structured communication channels with key accounts, ensuring client inquiries and issues are addressed promptly.
- · Oversee the client feedback, satisfaction, and complaint resolution process to ensure high retention and satisfaction scores. ·
- Develop and enforce customer engagement plans for critical and high-value accounts. ·
- Ensure the team maintains professionalism, responsiveness, and adherence to service standards in all client interactions. ·
- Oversee SLA performance across all active contracts and ensure deviations are tracked, analyzed, and rectified. ·
- Coordinate with PMO, Operations, and Technical Support teams to monitor service delivery, uptime, and response performance. ·
- Review and validate SLA compliance reports before submission to management or clients. · Propose service improvement initiatives based on SLA trends and customer feedback. ·
- Supervise the Admin & Archiving team in maintaining accurate and complete client files, correspondence logs, and contractual records. ·
- Ensure all communication, service reports, and approvals are properly documented and retrievable. ·
- Maintain centralized customer data records for integration with CRM and performance reporting systems
Qualifications
- Bachelor’s degree in Business Administration, Communications, or related field (Master’s preferred).
- 7–10+ years of experience in government relations, business development, or account management, preferably within ICT or similar sectors.
- Proven ability to manage teams and handle key client relationships at an organizational level.
- Strong understanding of service-level agreements, client lifecycle management, and escalation handling.
- Excellent communication, presentation, and problem-solving skills.
- Proficiency in CRM systems, MS Office, and reporting dashboards.
- Fluent in English.
Join our team and be part of a dynamic and supportive work environment where your contributions are valued and recognized. Please apply now to become our next Senior Government & Strategic Relations
