Overview
Senior Housing Officer Jobs in Brisbane, Queensland, Australia at Queensland Government
Title: Senior Housing Officer
Company: Queensland Government
Location: Brisbane, Queensland, Australia
Do you want to make a meaningful difference in the lives of Queenslanders every day? At the Department of Housing and Public Works, we are dedicated to delivering housing and homelessness services that empower lives, build sustainable communities and provide real support to diverse customer groups. Right now, we’re looking for a passionate, skilled and community-minded professional to join our Housing Outreach Mobile Engagement team as a Senior Housing Officer.
As a Senior Housing Officer, you will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community. You will be required to travel including overnight travel for this role.
What You Will Be Doing In The Role
- Appropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including understanding their specific housing needs
- Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
- Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
- Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
- Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
How To Apply
- Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
- Please read the role description for more detailed information about the role, including contact details for any enquires you may have for this role.
- You can apply for this role by providing a two-page cover letter outlining your interest in and capability of performing the role and your current resume via the Smart jobs and careers website www.smartjobs.qld.gov.au.
Further Information
- Applications will remain current for a period of up to 12-months after the closing date of the vacancy and may be considered for other identical or similar vacancies which may be available.
Occupational group Community Care
