Overview
Service Manager Jobs in Dar es Salaam, Tanzania at Zoomlion
Title: Service Manager
Company: Zoomlion
Location: Dar es Salaam, Tanzania
Job Description: Service Engineer Manager
Job Title
Service Engineer Manager
Job Summary
The Service Engineer Manager is responsible for managing the service engineering team, ensuring efficient installation, maintenance, troubleshooting, and repair of equipment. The role focuses on delivering excellent customer service, improving service operations, maintaining safety standards, and achieving departmental performance targets.
Key Responsibilities
- Lead, supervise, and mentor a team of service engineers and technicians.
- Plan and coordinate installation, maintenance, and repair activities.
- Ensure timely response to customer service requests and technical issues.
- Develop preventive maintenance schedules and ensure their implementation.
- Monitor service quality and customer satisfaction.
- Provide technical guidance and support for complex troubleshooting.
- Manage service contracts, warranties, and after-sales support.
- Prepare service reports, performance metrics, and management reports.
- Ensure compliance with health, safety, and company policies.
- Coordinate with sales, operations, and technical teams to improve customer service.
- Manage spare parts inventory and service tools.
- Identify training needs and organize technical development programs for the service team.
- Monitor departmental budgets and control service-related costs.
- Drive continuous improvement initiatives to enhance operational efficiency.
Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Industrial Engineering, or a related field.
- 5–10 years of experience in service engineering, with at least 2–3 years in a supervisory or managerial role.
- Strong technical knowledge of industrial equipment, machinery, or relevant products.
- Experience in maintenance planning and field service management.
Required Skills
- Leadership and team management
- Technical troubleshooting and problem-solving
- Customer relationship management
- Project and time management
- Excellent communication and interpersonal skills
- Analytical and decision-making abilities
- Knowledge of health and safety regulations
- Proficiency in Microsoft Office and service management software
- Budget and resource management
