Overview
Service Support Manager Jobs in Cairo, Egypt at DB-ELSEWEDY ELECTRIC Rail Operations (DBEE)
Title: Service Support Manager
Company: DB-ELSEWEDY ELECTRIC Rail Operations (DBEE)
Location: Cairo, Egypt
Job Title: Cleaning Manager Soft Service
Deliver Egypt’s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt’s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project.
We are looking for you as early as possible as Cleaning Manager Soft Service for DB-El Sewedy Railway Operation Egypt for the primary location Cairo, Egypt.
The role:
The Cleaning Manager is responsible for the strategic management, planning, and supervision of all cleaning and housekeeping operations across the high-speed rail network — including stations, depots, tunnels, offices, technical rooms, and passenger areas. The role ensures that all facilities are maintained in a clean, safe, and hygienic condition at all times, in compliance with company standards, health and safety regulations, and environmental guidelines.
Responsibilities:
- Develop and maintain cleaning and housekeeping schedules (daily, weekly, periodic, deep-clean) for all DBEE- operated facilities; ensure all tasks are tracked and documented through approved operational systems.
- Establish and maintain cleanliness standards and inspection protocols across all stations, depots, and service points; conduct regular quality audits and report compliance against defined KPIs.
- Act as DBEE's technical authority over cleaning and pest control subcontractors; review method statements and work programs before commencement, conduct quality surveillance inspections, and formally escalate non-conformances through the defined contract management channels.
- Manage service contracts for cleaning and pest control providers; monitor SLA performance, process deviation reports, and submit consolidated compliance reports to the Chief Operation Officer.
- Coordinate emergency and reactive cleaning activities during non-operational hours, ensuring access and permit-to-work requirements are met before commencement of any activity.
- Develop and implement the preventive pest control plan for all operated facilities; manage chemical usage logs, safety data sheets, and regulatory compliance documentation.
- Oversee waste collection, segregation, and disposal in compliance with Egyptian environmental regulations and DBEE HSE requirements; maintain waste management records.
- Monitor consumable and chemical stock levels; raise material requisitions within approved procurement channels and ensure timely supply through subcontractor and vendor coordination.
- Track and control the cleaning and pest control operational budget; report variances and corrective actions monthly to the Chief Operation Officer.
- Produce monthly cleaning and pest control performance reports for management review; investigate complaints, identify recurring failures, and drive corrective actions through the subcontractor management framework.
Qualifications:
- Bachelor’s Degree or Diploma in Facility Management, Industrial Hygiene, or a related discipline.
- Fluent in English and Arabic (written and spoken).
- Strong knowledge of industrial cleaning practices, pest management, and environmental hygiene.
- Minimum 9–12 years of relevant experience, including 3+ years in a supervisory or managerial capacity.
- Proven experience managing large, multi-site cleaning and pest control operations.
- Background in transportation, airport, metro, or high-speed railway environments is highly desirable.
- Proven experience managing subcontractor performance against SLAs and KPIs, including formal non-conformance and contract management.
- Valid HSE certification (NEBOSH General Certificate, IOSH Managing Safely, or Egyptian equivalent). (preferred)
- Knowledge of ISO 45001 (Occupational Health & Safety) requirements as applied to cleaning and pest control operations.
- Strong leadership, planning, and reporting skills; ability to manage large, dispersed subcontracted field teams across multiple sites.
General Information:
DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.
