Overview
Shop Sales & Services Manager Jobs in Maan, Jordan at Orange Jordan
Title: Shop Sales & Services Manager
Company: Orange Jordan
Location: Maan, Jordan
Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly, and speak the truth.
We are ambitious and determined, and take the initiative to seize opportunities.
#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer
Key Accountabilities:
- Drive revenue growth by exceeding sales targets through effective sales strategies and team motivation.
- Develop and implement innovative sales and service initiatives to enhance the customer experience and improve customer retention.
- Lead, coach, and mentor a team of sales and service professionals, fostering a culture of collaboration, accountability, and continuous improvement.
- Manage the shop's operational efficiency, ensuring adherence to health and safety standards, optimizing resource allocation, and minimizing costs.
- Analyze sales and customer data to identify trends, opportunities, and areas for improvement, and implement data-driven solutions.
- Resolve complex customer issues and complaints, demonstrating empathy, negotiation skills, and a commitment to customer satisfaction.
- Ensure consistent application of Orange’s brand standards, policies, and procedures within the shop environment.
- Develop and maintain strong relationships with key stakeholders, including regional managers, marketing teams, and other departments.
- Conduct regular performance evaluations and provide constructive feedback to team members, identifying training and development needs.
- Implement and monitor customer journey improvements to optimize customer experience.
- Stay updated on industry trends, competitor activities, and emerging technologies, and share insights with the team.
- Develop and execute work plans that align with the overall business objectives and drive shop performance.
- Champion cultural transformation initiatives, promoting agile thinking and innovative practices within the team.
- Create a positive and engaging employee experience, fostering a sense of belonging, purpose, and empowerment.
- Manage inventory levels and ensure product availability to meet customer demand.
- Prepare and present regular reports on shop performance, key metrics, and initiatives to management.
Education & Experience:
- Bachelor's degree in Business Administration, Marketing, and Public Administration.
- 5-7 years of experience in a retail management role, preferably within the telecommunications industry.
