Overview

Sr. Customer Success Manager – Government Jobs in Mililani Town, USA at Propelus

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market‑leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

The Senior Customer Success Manager (Government) is a strategic role designed for an expert navigator of the public sector. You will act as the primary partner for our most complex clients, including government regulatory boards, regulators, departments of health, state agencies, and associations.

Success is defined by how effectively our technology supports the mission‑critical mandates of public safety and professional integrity. You will take end‑to‑end ownership of the customer lifecycle, align our platform with agency missions, drive measurable compliance outcomes, and ensure sustained value realization across your portfolio.

What You’ll Do

  • Strategic Relationship Management: Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials to ensure long‑term stability.

  • Mission‑Aligned Strategy: Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public‑sector risk management priorities.

  • Regulatory Enablement: Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.

  • Health & Usage Monitoring: Take end‑to‑end ownership of monitoring engagement metrics, translating data into “State of the Agency” insights that demonstrate sustained value and support long‑term retention.

  • Complex Issue Triage: Act as the lead problem‑solver for complex account hurdles, collaborating with internal product and government affairs teams to navigate the unique requirements of the government landscape.

  • Business Reviews: Conduct high‑level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes for regulators and boards.

What You’ll Bring

  • Regulatory/Healthcare SaaS Expertise: 5+ years of experience in Customer Success or Account Management, specifically within Healthcare Compliance, Reg Tech, or Gov Tech.

  • Public Sector Fluency: Deep experience navigating the complexities of state agencies, departments of health, and government regulatory boards.

  • Bachelor’s degree in a relevant field (Business, Public Policy, etc.) or equivalent professional experience.

  • Proven ability to translate technical features into clear “Mission Outcomes” for non‑technical government leaders.

  • Experience driving success in complex environments where value is measured by compliance, transparency, and administrative efficiency.

  • Proficiency in managing complex data‑heavy solutions and using tools like Gainsight or Hub Spot to track account health.

Benefits and Perks for Propelus employees include but are not limited to:

  • Awarded one of Built In’s 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.

  • Professional development allowance to help you grow in the ways that mean the most to you.

  • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.

  • Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

For US Employees:

  • 401K with company matching, as well as financial planning education and resources.

  • Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

  • Lifestyle Spending Account (LSA):
    We support personal well‑being by offering an annual…

Title: Sr. Customer Success Manager – Government

Company: Propelus

Location: Mililani Town, USA

Category:

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