Overview
Telecom Billing & Contract Analyst Jobs in Fort Mill, SC at Dexian
Title: Telecom Billing & Contract Analyst
Company: Dexian
Location: Fort Mill, SC
Role: Telecom Billing & Contract Analyst
Location: Fort Mill, SC (Hybrid)
Duration: 12months (Possible extension/conversion)
Responsibilities:
Managing incoming requests via email (e.g., invoices, refunds, contract status).
Liaising with an external vendor, Calero, for billing and contract queries.
Handling a queue/ticket system (approx. 30 tickets/month with 2–3 day SLA).
Inventory cleanup—verifying paid items are in use and updating records.
Frequent vendor meetings (mostly as listeners, occasional participant for assigned tasks).
Contract management, procurement, renewals, amendments, and coordination with finance.
Supporting business owners within, especially networking and voice teams regarding billing and contracts.
Essential Skills:
Ability to read invoices, understand telecom billing, and know procurement processes.
Strong written and verbal communication (key for heavy email and vendor correspondence).
Experience with ticketing systems and contract management.
Investigative/research skills—problem-solving, tracking invoices/contracts, verifying allocations.
Comfort with vendor phone/email communication.
Technical:
Experience in telecom or similar industry is preferred.
Tools: Familiarity with Ariba or similar systems; advanced Excel (VLOOKUPs, pivot tables, report generation, invoice reconciliation).
Experience:
Minimum 2 years in telecom or equivalent, and/or contract management.
Resume keywords of interest: contract management, procurement, invoice processing.
Key Performance Indicators (KPIs) and Workload
Manage approximately 30 tickets/month, each with a 2–3 day SLA.
Handle between 100–150 emails/month (internal and vendor correspondence).
Expected to check tickets/emails every few days, ensuring processes aren’t delayed and queries from business units are addressed.
Attendance in weekly vendor meetings, mostly in a listening capacity but prepared to respond on assigned matters.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minorityowned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce gamechanging results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
