Overview
Training Coordinator; Program Admin Officer Jobs in Dartmouth, Canada at The Government of Nova Scotia
Position: 911 Training Coordinator (Program Admin Officer 3)
Competition # : 48548
Department: Emergency Management
Location: DARTMOUTH
Type of Employment: Permanent
Union Status: NSGEU – NSPG
Closing Date: ​24-Jun-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)
About Us
On September 20, 2024, legislation was tabled to establish The Department of Emergency Management. The Department brings resources, programs and services under one roof for preparedness, incident management and recovery which improves coordination, communication and partnerships. The Department brings together the former Emergency Management Office from the Department of Municipal Affairs, and the Business Continuity Program Office and the Public Safety and Field Communications Team from Service Nova Scotia.
The new Department allows us to respond to emergencies more efficiently and in better collaboration with our partners across the province.
The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe, prepared and resilient in the face of disasters and emergencies. The Department leads the coordination and co-operation of partners and resources during provincial-level critical incidents, supports municipal and other partners in regional-level and local events, administers the province’s 911 service, maintains critical communications infrastructure and supports operations of our regional emergency management centres.
The Department also works to ensure critical government services continue to function during and after critical events.
The Incident Management and 911 Branch is dedicated to ensuring the safety and resilience of our Province by:
- Rapidly coordinating provincial response and critical infrastructure partner resources
- Setting standards in the provincial emergency management program for training and exercising
- Effectively managing incidents to minimize impact and restore normalcy as quickly as possible
- Ensuring integrated emergency responses through the Provincial Coordination Centre
- Managing and modernizing the emergency 911 system including the move to Next Generation 911
About Our Opportunity
Utilizing classroom and on-the-job training, the Nova Scotia 911 Training Coordinator prepares 911 Call Takers across the province to function in a high-demand setting. Upon successful completion of training, 911 Call Takers are responsible for answering 911 calls and connecting the people behind those calls to emergency first responders who can deliver the urgent help they need.
Primary Accountabilities
As the 911 Training Coordinator, you will be responsible for providing:
- In-classroom training and evaluation for newly hired 911 Call Takers and experienced 911 Call Takers returning from an extended absence;
- On-the-Job Follow-up monitoring, coaching, training and evaluation for newly hired 911 Call Takers and experienced 911 Call Takers returning from an extended absence;
- In-classroom refresher training for current 911 Call Takers and
- Ongoing training bulletins conveying procedural/process updates and changes.
Qualifications and Experience
This may be the right opportunity for you if you have a bachelor’s degree with five (5) years of related experience in program coordination, training and facilitation. Experience and/or knowledge of Enhanced 911 and Next Generation 911 (NG911) call-handling solutions is highly desirable. Previous experience as a 911 or emergency response call-taker is also highly desirable.
Key qualities of yours include:
- A comprehensive understanding of learning and development principles and adult education
- Experience providing and documenting feedback, as well as developing and implementing training programs and materials
- Proficiency with Microsoft Office products
- Effective interactive communication skills (written and verbal) and group facilitation experience
- Ability to work well in a collaborative team environment
- Comfortable working independently and bringing an innovative approach to your work, incorporating changing technology and trends into your material
- Encourage a…
Title: Training Coordinator; Program Admin Officer
Company: The Government of Nova Scotia
Location: Dartmouth, Canada
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