Worker Advisor – Talent Pool

Overview

Worker Advisor – Talent Pool Jobs in Edmonton, Canada at Government of Alberta

Role Responsibilities

A Worker Advisor represents the interests of injured workers and their dependents and reports to the Manager of the Worker Advisor Branch.

A Worker Advisor is responsible for providing advice, assistance, representation and advocacy services to injured workers or their dependents. This may include seeking a review and filing an appeal of a WCB entitlement decision. This role requires strong technical knowledge of the Workers’ Compensation Act and associated legislation, Regulations, policies and procedures. Formal representation at the various levels of appeal requires providing arguments based on the analysis and application of WCB legislation and policies to the evidence on file.

A Worker Advisor solves issues ranging from simple to complex through their own initiative and research. This role must exercise strong decision-making abilities when determining strategies with the goal of resolution of issues. A Worker Advisor’s work may not be subject to review prior to presentation before the appeal body. Errors may lead to missed or incorrect entitlement decisions, missed time limitations, and costly delays of the appeal process.

Specific accountabilities include the following:

Reviewing the client’s WCB claim file.

Analyzing the evidence and decisions made on the claim to determine if the WCA and policies have been fairly and properly applied.

Consulting with clients to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies.

Coordinating and conducting background research and analysis on appeal cases including obtaining stakeholder input to issues under appeal, relevant similar board decisions, court cases and legislative interpretations.

Collecting information through investigation and research to support appeal issues—this may require contact with medical professionals.

Approaching the WCB’s Customer Service Department to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies.

Representing clients at the two levels of the WCB appeals process—the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies.

Advisors may be expected to mentor new hires to maintain consistency in the resolution and appeal process.

Advisors may volunteer or be requested to participate in project work to meet the goals of the Advisor Office.

Title: Worker Advisor – Talent Pool

Company: Government of Alberta

Location: Edmonton, Canada

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